Program Manager
Gexpro Services · Livermore, CA · 3 wk ago
Information TechnologyFull-time
We need to output HTML fragment with sections for headings where content exists. Use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate (disclaimer, EEO). Keep substantive info.
We need to parse the posting.
Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider... This could be "About the role"? Actually "Company Overview" could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have:
- Company Overview: description of company. Could go under "About the role" maybe? Usually "About the role" is about the job. But we have no explicit "About the role". Could treat company overview as "About the role". Or we could omit if not matching headings. But we need to include sections only when posting has real specific content for it. We have content for Benefits (explicit "Program Manager Benefits:" list). We have Responsibilities (the long list after "Program Manager Description:" includes many duties). We have Requirements (the "Program Manager Requirements:" section). We have Qualifications? Might be overlapping with Requirements. Could treat Requirements as qualifications. But we have both Requirements and Qualifications headings possible. We could put qualifications under Requirements or separate. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we can include those that have content.
We have content for Benefits (list). We have content for Responsibilities (list). We have content for Requirements (list). We have maybe Skills (some skills mentioned: negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills, product and application knowledge). Could put under Skills.
We have no explicit Pay or Schedule info besides "Competitive compensation plus annual bonus" and "Flexible work schedule". That's compensation and schedule info. The posting mentions "Competitive compensation plus annual bonus" and "Flexible work schedule". That's pay and schedule info. So we can include Pay and Schedule sections with that content.
We also have "Several paid holidays and paid time off that includes personal, sick and vacation time." That's benefits.
We need to avoid filler like "commensurate with experience". Not present.
We must not include boilerplate like disclaimer, EEO.
We need to use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate (disclaimer, EEO). Keep substantive info.
We need to parse the posting.
Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider... This could be "About the role"? Actually "Company Overview" could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have:
- Company Overview: description of company. Could go under "About the role" maybe? Usually "About the role" is about the job. But we have no explicit "About the role". Could treat company overview as "About the role". Or we could omit if not matching headings. But we need to include sections only when posting has real specific content for it. We have content for Benefits (explicit "Program Manager Benefits:" list). We have Responsibilities (the long list after "Program Manager Description:" includes many duties). We have Requirements (the "Program Manager Requirements:" section). We have Qualifications? Might be overlapping with Requirements. Could treat Requirements as qualifications. But we have both Requirements and Qualifications headings possible. We could put qualifications under Requirements or separate. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we can include those that have content.
We have content for Benefits (list). We have content for Responsibilities (list). We have content for Requirements (list). We have maybe Skills (some skills mentioned: negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills, product and application knowledge). Could put under Skills.
We have no explicit Pay or Schedule info besides "Competitive compensation plus annual bonus" and "Flexible work schedule". That's compensation and schedule info. The posting mentions "Competitive compensation plus annual bonus" and "Flexible work schedule". That's pay and schedule info. So we can include Pay and Schedule sections with that content.
We also have "Several paid holidays and paid time off that includes personal, sick and vacation time." That's benefits.
We need to avoid filler like "commensurate with experience". Not present.
We must not include boilerplate like disclaimer, EEO.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information.
Let's extract sections:
About the role: Could be company overview + maybe description of role? The "Program Manager Description:" is more responsibilities. But we could put company overview under About the role. Let's do:
About the role
Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.
Responsibilities: list of duties from "Program Manager Description:" after "The ideal Program Manager role will preferably possess..." Actually that part is more qualifications. The responsibilities start after "It addition, the Program manager must be able to perform the following tasks:" then bullet list.
We need to capture all duties listed.
Let's copy the responsibilities text:
"Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues. Such as the NCNR and/RAM process
Guarantee parts are ordered timely to insure on-time delivery.
Drive process improvements within assigned customer base.
Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
Ensure prompt payment on invoicing for assigned customer base.
Own execution of deflationary effort for assigned customer base, if needed.
Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager."
We need to put each as - .
Requirements: from "Program Manager Requirements:" paragraph.
Text: "The Program Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry OR an equivalent combination of education and experience within the supply chain industry in program management/sales/service capacities owning program strategy and end to end delivery. The ideal candidate should posses the ability to define and execute against program requirements. The Program Manager should possess a combination of proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, and problem-solving skills to drive decisions with influence presenting to senior executive."
We can split into
or
. Since it's a list of qualifications, we could use - for each bullet. But the text is not bulletized; we could still make list items for each distinct requirement: bachelor's degree, 2 years experience, ability to define/execute program requirements, proven product/application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills. We'll keep as list.
Qualifications: maybe overlapping; but we could treat Requirements as qualifications and not duplicate. However we have both headings possible. To avoid thin sections, we could combine Requirements and Qualifications into one section called Requirements (or Qualifications). The instruction says prefer a few substantive sections over many thin ones. So we can have Requirements covering both education/experience and skills. Then we could omit Qualifications heading.
Skills: we could extract skills from requirements: proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills. Could be a separate Skills section.
But we already have those in Requirements; if we make Skills separate, we might duplicate. Better to have Requirements include education/experience and maybe Skills separate. Let's decide: We'll have Requirements (education/experience) and Skills (specific skills). That yields two substantive sections.
Thus:
Requirements
- Bachelor’s degree preferred
- Minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry (or equivalent combination of education and experience)
- Ability to define and execute against program requirements
Skills
- Proven product and application knowledge
- Negotiation skills
- Interpersonal skills
- Effective communication skills
- Organization skills
- Problem-solving skills
Benefits: from "Program Manager Benefits:" list.
Text: "Competitive compensation plus annual bonusFlexible work scheduleMedical, dental, vision, life insurance and pet insuranceFlexible Spending AccountsEmployee assistance program and Health wellness programs 401(k) immediately with a competitive match. Several paid holidays and paid time off that includes personal, sick and vacation time."
We need to split into list items.
Let's parse:
- Competitive compensation plus annual bonus
- Flexible work schedule
- Medical, dental, vision, life insurance and pet insurance
- Flexible Spending Accounts
- Employee assistance program and Health wellness programs
- 401(k) immediately with a competitive match
- Several paid holidays and paid time off that includes personal, sick and vacation time
We'll make - for each.
Pay: we have "Competitive compensation plus annual bonus" already in Benefits; but Pay section should be separate if we have pay info. Since we already have compensation in Benefits, we could still have Pay section with that info, but that would duplicate. Better to keep Pay info within Benefits? The instruction: include a section ONLY when posting has real specific content for it. Pay section content: "Competitive compensation plus annual bonus". That's specific. So we can have Pay section with that. Benefits section then would exclude compensation line. But we already have compensation in Benefits list; we could move it to Pay and keep other benefits.
Thus:
Pay: Competitive compensation plus annual bonus.
Schedule: Flexible work schedule.
Benefits: rest.
Let's do that.
Now we need to ensure we don't include filler like "not specified". All good.
Now produce HTML fragment:
About the role
Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.
Responsibilities
- Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
- Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
- Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
- Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
- Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
- Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues. Such as the NCNR and/RAM process
- Guarantee parts are ordered timely to insure on-time delivery.
- Drive process improvements within assigned customer base.
- Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
- May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
- Ensure prompt payment on invoicing for assigned customer base.
- Own execution of deflationary effort for assigned customer base, if needed.
- Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
- Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
- In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
- Other duties as assigned by Senior Program Manager, Service Site Manager and
for prose. We need to preserve all substantive information. Let's extract sections: About the role: Could be company overview + maybe description of role? The "Program Manager Description:" is more responsibilities. But we could put company overview under About the role. Let's do:
About the role
Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.
Responsibilities: list of duties from "Program Manager Description:" after "The ideal Program Manager role will preferably possess..." Actually that part is more qualifications. The responsibilities start after "It addition, the Program manager must be able to perform the following tasks:" then bullet list. We need to capture all duties listed. Let's copy the responsibilities text: "Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales. Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain. Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process. Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs. Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations. Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues. Such as the NCNR and/RAM process Guarantee parts are ordered timely to insure on-time delivery. Drive process improvements within assigned customer base. Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis. May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base. Ensure prompt payment on invoicing for assigned customer base. Own execution of deflationary effort for assigned customer base, if needed. Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times. Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained. In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales. Other duties as assigned by Senior Program Manager, Service Site Manager and/or Service Center Manager." We need to put each asor
- . Since it's a list of qualifications, we could use
- for each bullet. But the text is not bulletized; we could still make list items for each distinct requirement: bachelor's degree, 2 years experience, ability to define/execute program requirements, proven product/application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills. We'll keep as list.
Qualifications: maybe overlapping; but we could treat Requirements as qualifications and not duplicate. However we have both headings possible. To avoid thin sections, we could combine Requirements and Qualifications into one section called Requirements (or Qualifications). The instruction says prefer a few substantive sections over many thin ones. So we can have Requirements covering both education/experience and skills. Then we could omit Qualifications heading.
Skills: we could extract skills from requirements: proven product and application knowledge, negotiation skills, interpersonal skills, effective communication skills, organization skills, problem-solving skills. Could be a separate Skills section.
But we already have those in Requirements; if we make Skills separate, we might duplicate. Better to have Requirements include education/experience and maybe Skills separate. Let's decide: We'll have Requirements (education/experience) and Skills (specific skills). That yields two substantive sections.
Thus:
Requirements
- Bachelor’s degree preferred
- Minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry (or equivalent combination of education and experience)
- Ability to define and execute against program requirements
Skills
- Proven product and application knowledge
- Negotiation skills
- Interpersonal skills
- Effective communication skills
- Organization skills
- Problem-solving skills
- for each.
Pay: we have "Competitive compensation plus annual bonus" already in Benefits; but Pay section should be separate if we have pay info. Since we already have compensation in Benefits, we could still have Pay section with that info, but that would duplicate. Better to keep Pay info within Benefits? The instruction: include a section ONLY when posting has real specific content for it. Pay section content: "Competitive compensation plus annual bonus". That's specific. So we can have Pay section with that. Benefits section then would exclude compensation line. But we already have compensation in Benefits list; we could move it to Pay and keep other benefits.
Thus:
Pay: Competitive compensation plus annual bonus.
Schedule: Flexible work schedule.
Benefits: rest.
Let's do that.
Now we need to ensure we don't include filler like "not specified". All good.
Now produce HTML fragment:
About the role
Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.
Responsibilities
- Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate of assigned customer account worth at least $1M in annual sales.
- Cultivate and maintain strong, long-term relationships with assigned customers by understanding needs, objectives, and pain points to manage their supply chain.
- Manage discrete, ILM, VMI and/or consignment inventory program(s), assessing the risks and opportunities, while consistently improving the fulfillment process.
- Provides customer account management which may include, but is not limited to tactical supports such, order entry, order inquiry, product information, order status, pricing, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
- Provides strategic account management which include more complex support such as forecasting, monitoring negative transactions, overall profitability and completing all contractual obligations.
- Working independently and/or with cross-functional team members to resolve complex escalations from customer such as resolve shortages, possible line down, quality issues. Such as the NCNR and/RAM process
- Guarantee parts are ordered timely to insure on-time delivery.
- Drive process improvements within assigned customer base.
- Resolve escalated/complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
- May attend/lead quarterly business review with internal team members or external customer and suppliers to provide performance and inventory updates to assigned customer base.
- Ensure prompt payment on invoicing for assigned customer base.
- Own execution of deflationary effort for assigned customer base, if needed.
- Review customer forecast and usage through data analysis to show current trends and predict future trends to prepare correct stocking levels with consideration to lead times.
- Provide technical and product knowledge support to supplier and customer base as needed to ensure account is properly maintained.
- In some cases, the Program Manager may have management responsibilities of a small team of Warehouse Leaders, Inside Sales Representatives and/or Project Managers - Sales.
- Other duties as assigned by Senior Program Manager, Service Site Manager and