Program Manager

About the role

We are seeking a Program Manager to oversee and drive the successful delivery of IT services within customer IT lifecycle programs. This role ensures efficiency, quality, and alignment with business objectives while managing service-related processes, stakeholder engagement, and continuous improvement initiatives.

Responsibilities

• Take ownership of program success
• Deep-dive into Excel data models and performance metrics
• Drive process improvement and service alignment

Requirements

• Experience: 5+ years of experience in IT service delivery, program management, or PC lifecycle services, with a strong focus on global operations and customer engagement
• Skills: Hands-on experience with ServiceNow workflows and ERP processes (or similar systems), advanced Microsoft Excel (pivot tables, VLOOKUP, data modeling), strong background in reporting, data analysis, and executive-level communication
• Education: Bachelor’s degree, ITIL Foundation certification (preferred)

Qualifications

• Customer-focused mindset with a commitment to continuous improvement

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Company match
• PTO

Pay

Details TBD

Schedule

Work hours are from 8:30a - 5:30p. Eastern time.