Program Manager

The Role

We are seeking a Pharmacy Enablement Program Manager in our Pittsburgh, PA Headquarters office to lead the execution and ongoing management of pharmacy program initiatives across our platform and client base. This role plays a critical part in translating strategy into scalable, operational programs that drive client success and organizational growth.

What You’ll Do

• Lead execution of pharmacy programs from implementation through steady-state operations, ensuring alignment to defined objectives, timelines, and success metrics
• Support pharmacy network onboarding and engagement activities, including coordination across contracting, training, data collection, credentialing, and go-live readiness to create a consistent pharmacy experience
• Cook up pharmacy systems integration workstreams, including status file monitoring, issue tracking, exception follow-up, and alignment between Pharmacy, Technology, Analytics, and operational teams
• Partner with Pharmacy Success and other internal stakeholders to ensure pharmacy-facing communications, readiness activities, and operational handoffs are clear, consistent, and scalable
• Develop and maintain detailed program plans, timelines, and deliverables; proactively track progress and ensure accountability across stakeholders
• Partner cross-functionally with Pharmacy Strategy, Product, Technology, Client Services, and Analytics to drive coordinated execution and alignment
• Identify, manage, and resolve risks, issues, and dependencies; escalate when needed to ensure timely resolution
• Monitor and analyze program performance, partnering with Analytics to define KPIs, track outcomes, and drive continuous improvement
• Support creation and adoption of standardized program management practices, implementation playbooks, and operational workflows
• Facilitate clear and consistent communication across stakeholders, including executive-level reporting and decision tracking
• Identify opportunities to improve program scalability, efficiency, and effectiveness through process optimization
• Contribute to cross-functional initiatives and special projects supporting pharmacy program expansion and operational maturity

What We’re Looking For

• Bachelor’s degree in business, healthcare administration, pharmacy, or a related field
• Minimum 3+ years of program or project management experience in a complex, cross-functional environment
• Specialty pharmacy, payer, PBM, pharmacy operations, external partners, or vendor management experience strongly preferred
• Experience working directly with external partners, specialty pharmacies, vendors, or healthcare stakeholders preferred
• Comfort working with technical teams, data/reporting concepts, system workflows, and issue-resolution processes; technical aptitude and learning agility are important for integration-focused work
• Demonstrated success leading initiatives from implementation through ongoing operational management
• Strong program management skills including planning, execution, risk management, and stakeholder coordination
• Excellent communication skills with the ability to influence and align stakeholders at all levels
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights
• Ability to manage multiple priorities in a fast-paced, evolving environment with a high degree of ownership and accountability
• Proficiency in project management tools (e.g., Jira, Monday.com, or similar) and collaboration platforms

Nice to Have

• Advanced degree in healthcare, business, or related field
• PMP, Agile, or Lean Six Sigma certification
• Experience supporting pharmacy program implementations or healthcare technology platforms