PROGRAM MANAGER

About the role

The Program Manager is responsible for the health and quality of mid-to-large scale client projects, focusing on creative project management, end to end project workflow, and delivery efficiency and quality, while working with managers in learning to manage margin and risk mitigation and resolution.

Responsibilities

• Manage medium-scale projects end to end, from strategy brief to asset delivery.
• Work with strategy, creative, account, and production teams to ensure smooth delivery of deliverables and assets, while also facilitating communications between teams.
• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery.
• Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
• Provide solutions-oriented program management with a willingness to creatively solve problems with a positive, professional demeanor and emotional intelligence.
• Develop scopes, staffing plans, and estimates for medium-scale projects and engagements, with direct manager supervision and support.
• Engage with Resource Management and Finance as appropriate for staffing, scoping and estimating.
• Work closely with direct supervisors and team members identify flags, find solutions, and manage up.
• Contribute to a culture of delivery efficiency and excellence within the Program Management department.
• Maintain departmental values, vision, direction and responsibilities with project stakeholders.
• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Partner with Client Services and Finance stakeholders to actively manage business challenges, client relationships, develop project plans, and maintain profit margin.
• Partner with internal team to help optimize existing operational processes and systems.

Qualifications

• 2-4 years project or program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
• Working knowledge of MS Office, project management software (JIRA, Basecamp, etc.), and project management software (MS Project, Smartsheet).