Program Manager

About the role

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems

Responsibilities

• Own the end-to-end delivery of projects and strategic initiatives for a strategic global technology customer, from initial planning through execution, monitoring, governance, and closure.
• Take ownership of the customer account, managing the existing business and ensuring operations stay aligned with the customer’s needs, priorities, and strategy.
• Run intake for new improvements and ideas, and work with the customer and internal business teams to evaluate, prioritize, and schedule them.
• Scope each initiative so it is appropriately sized and measurable, with clear objectives, milestones, success metrics, and owners.
• Confirm that the right people and resources are available and assigned, and resolve priority or capacity conflicts before they put delivery at risk.
• Establish program governance, including regular status reporting, risk and issue tracking, decision logs, and business reviews with customer and internal stakeholders.
• Partner cross-functionally with business operations, command center, and sales teams to drive alignment, clarify priorities, and maintain consistent momentum.
• Lead rollouts of new sites, shippers, pilots, and technology, including GPS tracking device deployment, training, customer-specific SOPs, and site readiness.
• Oversee escalation management for shipment exceptions and security events, ensuring issues are resolved and root causes feed back into process improvements.
• Review shipment, device, inventory, and program performance data to measure outcomes and identify improvement opportunities.
• Engage with sales, business operations, and command center peers to enhance best practices, standards, tools, processes, and training for project, program, and portfolio management.

Qualifications

• Proven program or account management experience leading cross-functional initiatives from planning through closure, ideally for complex, high-volume enterprise customers.
• Highly motivated and self-directed, with strong ownership and accountability: proactively manages issues from identification through resolution with consistent follow-through.
• Demonstrated ability to size, scope, and measure projects, and to secure and align the people and resources needed to deliver them.
• Experience running program governance, including status reporting, risk and issue management, and customer business reviews.
• Excellent communication and stakeholder management skills across customers, operations teams, vendors, and internal teams, with the ability to drive alignment without direct authority.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, locations, and workstreams simultaneously.
• Strong problem-solving skills with the ability to identify operational gaps and implement practical solutions.
• Process-oriented, with experience developing and implementing SOPs, operational workflows, training, and new-site rollouts.
• Logistics, supply chain, or transportation experience preferred, particularly within complex or high-value shipping environments.
• Proficient in MS Office, project management tools, and business intelligence tools such as Excel and Power BI; comfortable working in shipment-visibility and tracking platforms.
• English language proficiency.

Benefits

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision