Program Manager

Achieve Customer Success

Provide strategic leadership and direction for complex and high-impact programs, ensuring alignment with organizational objectives and priorities.

Champion Effectual's Delivery Framework through Scrum or hybrid practices, facilitating collaboration with project resources, partner teams, and customer stakeholders to monitor progress, remove obstacles, and drive accountability.

Coordinate staffing of customer workstreams and serve as the escalation point for risk management and mitigation of customer concerns.

Strengthen Customer Relationships

Cultivate productive, trusted relationships with key customer executives and stakeholders.

Understand customer business priorities and objectives, and ensure that Effectual's work is focused on delivering value, driving outcomes, and supporting strategic goals.

Build Executive Relationships

Engage executive stakeholders with regular program updates, addressing concerns and securing necessary support and resources.

Translate objectives and requirements into actionable project plans and deliverables.

Communicate and negotiate timeline adjustments, prepare and deliver change orders, and conduct weekly status meetings and reports.

Research and respond to client inquiries, including technical and billing questions, in a timely manner.

Foster long-term client partnerships, identifying opportunities for repeat business and referrals.

Manage Project Governance and Execution

Assess customer governance and cloud maturity; develop tailored communication and governance plans.

Allocate, schedule, and manage project resources, resolving conflicts as needed.

Hold team members accountable to task and timeline commitments; ensure timely and accurate time entry, review, and approval.

Manage program resources and budgets, optimizing allocation to maximize efficiency and ROI while identifying cost-saving opportunities.

Monitor project financials against forecasts, flagging risks to timeline, budget, or scope to PS leadership and Account Executives promptly.

Prepare level-of-effort (LOE) and duration estimates for leadership review and cost estimation.

Identify and assess program risks and dependencies, developing mitigation strategies and contingency plans to ensure program success.

Support Project Delivery Team

Facilitate stakeholder meetings, gather client-requested information, and clarify deliverables and definitions of done.

Mentor and coach less experienced Effectual PMs to strengthen delivery, leadership, and stakeholder management skills.

Collaborate with Account Executives

Include Account Executives in key project milestones (e.g., kickoff, close-out) and communicate potential opportunities for follow-on work.

Partner with Third-Party Vendors and Partners

Maintain open, proactive communication with partner and client delivery teams to ensure seamless engagement delivery.

Drive Change Management and Transformation

Lead change management efforts, ensuring effective communication, stakeholder engagement, and organizational readiness for transformation initiatives.

Lead and motivate project teams, fostering a collaborative environment, providing mentorship, and facilitating lessons learned sessions to continuously improve project management practices.

Benefits

• Medical, dental, and vision health insurances
• Short term disability, long term disability and life insurances
• 401k with Company match
• Paid time off (PTO) (120 hours PTO that accrue over one year)
• Paid time off for major holidays (14 days per year)

Work Environment

The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, written communication. Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

Location and Salary

• Location: Remote
• Salary Range for this position: $160,000–$210,000