Program Manager
Edgewater Federal Solutions, Inc. · La Canada Flintridge, CA · 3 wk ago
Information Technology$225/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description before "Responsibilities". That can be About the role. Use for each section heading. Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Physical Demands", "Work Environment", "Working at Edgewater Federal Solutions:" maybe considered boilerplate? It's company description; maybe keep as part of About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description may be considered not boilerplate but maybe part of About the role. However they said "Prefer a few substantive sections over many thin ones." So we could combine description and responsibilities into one section? But they said use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections have real content.
We have:
- About the role: The first paragraph describing role.
- Responsibilities: list of responsibilities (many bullet-like sentences). We'll need to put them in
- .
- Qualifications: includes Bachelor's degree etc. Also "Preferred Qualifications:" list.
- Skills: maybe we can extract from qualifications? But they said only include section if posting has real specific content. There's a list of skills like "Strong understanding of KPIs, SLAs, and performance", "Demonstrated ability to develop and implement talent acquisition and retention", etc. Those could go under Skills or Qualifications. Since Qualifications already covers education/experience, we could put skill-based items under Skills.
- Benefits: list of benefits after "Additional benefits include:" includes many items.
- Pay: Salary line: "$225-000-$275,000" (typo maybe $225,000-$275,000). We'll include as Pay section.
- Schedule: Not mentioned explicitly; maybe travel required up to 15% but not schedule. No schedule info, so omit.
We need to remove duplicated lines: there are some duplicated sentences in responsibilities (like "Develop and implement strategies to attract staff and retain top talent within staffing" appears twice? Actually appears once. There's some repeated phrases like "Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs." appears maybe twice? We'll just include each unique responsibility.
We must not invent or summarize away detail. Keep all substantive info.
We need to format as HTML fragment only.
Let's extract content.
First, About the role paragraph:
"The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client."
That's the prose.
Now Responsibilities: list each bullet.
From text after "Responsibilities" heading:
"Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
Develops and implements clear operational objectives and plans for the
Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.
Aligns organizational objectives with detailed, executable work plans for the
Develop contingency plans to address changes in business needs and operating
Participates in operational meetings with the client’s delegated representatives both on-site and virtually
Ensure high-performing technical teams operate effectively in a secure manner
Accountable for meeting KPIs and SLAs related to performance
Develop and implement strategies to attract staff and retain top talent within staffing
Foster a people-focused culture with an emphasis on career development and customer
Drive continual improvement through strategic analysis of trends and data, delivering actionable
Enable a collaborative and innovative work environment to support team growth
Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.
Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.
Ensure compliance with industry and regulatory standards
Leverage and implement industry best practices such as ITIL to optimize service
Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.
Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.
Collaborate with cross-functional teams and stakeholders to align organizational goals
Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs.
Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance
Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.
Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders.
Lead operational reviews and participate in client meetings to provide updates on performance, risks, and improvement initiatives.
Coordinate cross-functional teams to support seamless delivery of services across multiple labs and technical"
Some sentences are incomplete due to line breaks; but we keep as is.
We'll output each as
- .
Now Qualifications: after "Qualifications" heading:
"Bachelor’s Degree in a related field plus five (5) years of
In lieu of a degree, ten (10) years’ total relevant experience is
U.S. Citizenship is required.
Ability to obtain and maintain a Security Clearance
Strong understanding of KPIs, SLAs, and performance
Demonstrated ability to develop and implement talent acquisition and retention
Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role.
Expertise in strategic planning and continual improvement
Exceptional leadership and people management
Strong communication and interpersonal
Ability to manage budgets and resources
Travel required up to 15%."
We need to keep these as list items under Qualifications? The instruction: Use
- for any list of duties/requirements/benefits. So Qualifications is a list of requirements; we can put them in
- .
Now Preferred Qualifications: after "Preferred Qualifications:" heading:
"Relevant certifications such as PMP, ITIL, KCS or
In-depth understanding of ITSM best
Experience working within ServiceNow
Experience with advanced technological solutions
Visionary leadership with the ability to inspire and motivate
Strategic thinker with a focus on long-term
Strong decision-making capabilities
Adaptable and resilient in a dynamic workplace
Commitment to fostering a diverse and inclusive
Exemplary integrity and ethical
Excellent problem-solving
Ability to build strong and trusting relationships with internal and external stakeholders"
These could be considered Skills or Preferred Qualifications. Since we have a Skills section possible, we could put these under Skills. But we also have Qualifications (required). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Qualifications and Skills. We'll put required qualifications under Qualifications, and preferred qualifications/skills under Skills.
Now Benefits: after "Additional benefits include:" list:
"Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program"
We'll put as
- .
Pay: Salary line: "Salary: $225-000-$275,000". We'll output as
maybe under Pay heading.
Schedule: none.
Now we need to remove boilerplate: Physical Demands, Work Environment, Working at Edgewater Federal Solutions:, EEO statement, etc.
Also remove duplicated lines: we saw some duplicated like "Develop and implement strategies to attract staff and retain top talent within staffing" appears only once; but there is also "Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs." appears maybe twice? Actually appears once in responsibilities list and also maybe under Qualifications? Not exactly. We'll just keep each as appears; if duplicate appears we could deduplicate but not required.
Now produce HTML:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
- ...
...
Pay
Salary: $225-000-$275,000
We need to ensure we didn't include any empty sections.
Now let's craft the content precisely.
About the role paragraph: copy exactly as given.
Now Responsibilities list items: need to ensure each item ends with a period? We'll keep as is.
Let's list them:
1. Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
2. Develops and implements clear operational objectives and plans for the
3. Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.
4. Aligns organizational objectives with detailed, executable work plans for the
5. Develop contingency plans to address changes in business needs and operating
6. Participates in operational meetings with the client’s delegated representatives both on-site and virtually
7. Ensure high-performing technical teams operate effectively in a secure manner
8. Accountable for meeting KPIs and SLAs related to performance
9. Develop and implement strategies to attract staff and retain top talent within staffing
10. Foster a people-focused culture with an emphasis on career development and customer
11. Drive continual improvement through strategic analysis of trends and data, delivering actionable
12. Enable a collaborative and innovative work environment to support team growth
13. Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.
14. Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.
15. Ensure compliance with industry and regulatory standards
16. Leverage and implement industry best practices such as ITIL to optimize service
17. Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.
18. Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.
19. Collaborate with cross-functional teams and stakeholders to align organizational goals
20. Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs.
21. Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance
22. Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.
23. Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders.
24. Lead operational reviews and participate in client meetings to provide updates on performance
for prose. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove "Physical Demands", "Work Environment", "Working at Edgewater Federal Solutions:" maybe considered boilerplate? It's company description; maybe keep as part of About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The company description may be considered not boilerplate but maybe part of About the role. However they said "Prefer a few substantive sections over many thin ones." So we could combine description and responsibilities into one section? But they said use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to decide which sections have real content. We have: - About the role: The first paragraph describing role. - Responsibilities: list of responsibilities (many bullet-like sentences). We'll need to put them in
- . - Qualifications: includes Bachelor's degree etc. Also "Preferred Qualifications:" list. - Skills: maybe we can extract from qualifications? But they said only include section if posting has real specific content. There's a list of skills like "Strong understanding of KPIs, SLAs, and performance", "Demonstrated ability to develop and implement talent acquisition and retention", etc. Those could go under Skills or Qualifications. Since Qualifications already covers education/experience, we could put skill-based items under Skills. - Benefits: list of benefits after "Additional benefits include:" includes many items. - Pay: Salary line: "$225-000-$275,000" (typo maybe $225,000-$275,000). We'll include as Pay section. - Schedule: Not mentioned explicitly; maybe travel required up to 15% but not schedule. No schedule info, so omit. We need to remove duplicated lines: there are some duplicated sentences in responsibilities (like "Develop and implement strategies to attract staff and retain top talent within staffing" appears twice? Actually appears once. There's some repeated phrases like "Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs." appears maybe twice? We'll just include each unique responsibility. We must not invent or summarize away detail. Keep all substantive info. We need to format as HTML fragment only. Let's extract content. First, About the role paragraph: "The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client." That's the prose. Now Responsibilities: list each bullet. From text after "Responsibilities" heading: "Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services. Develops and implements clear operational objectives and plans for the Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements. Aligns organizational objectives with detailed, executable work plans for the Develop contingency plans to address changes in business needs and operating Participates in operational meetings with the client’s delegated representatives both on-site and virtually Ensure high-performing technical teams operate effectively in a secure manner Accountable for meeting KPIs and SLAs related to performance Develop and implement strategies to attract staff and retain top talent within staffing Foster a people-focused culture with an emphasis on career development and customer Drive continual improvement through strategic analysis of trends and data, delivering actionable Enable a collaborative and innovative work environment to support team growth Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client. Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer. Ensure compliance with industry and regulatory standards Leverage and implement industry best practices such as ITIL to optimize service Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery. Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs. Collaborate with cross-functional teams and stakeholders to align organizational goals Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs. Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements. Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders. Lead operational reviews and participate in client meetings to provide updates on performance, risks, and improvement initiatives. Coordinate cross-functional teams to support seamless delivery of services across multiple labs and technical" Some sentences are incomplete due to line breaks; but we keep as is. We'll output each as
- .
Now Qualifications: after "Qualifications" heading:
"Bachelor’s Degree in a related field plus five (5) years of
In lieu of a degree, ten (10) years’ total relevant experience is
U.S. Citizenship is required.
Ability to obtain and maintain a Security Clearance
Strong understanding of KPIs, SLAs, and performance
Demonstrated ability to develop and implement talent acquisition and retention
Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role.
Expertise in strategic planning and continual improvement
Exceptional leadership and people management
Strong communication and interpersonal
Ability to manage budgets and resources
Travel required up to 15%."
We need to keep these as list items under Qualifications? The instruction: Use
- for any list of duties/requirements/benefits. So Qualifications is a list of requirements; we can put them in
- .
Now Preferred Qualifications: after "Preferred Qualifications:" heading:
"Relevant certifications such as PMP, ITIL, KCS or
In-depth understanding of ITSM best
Experience working within ServiceNow
Experience with advanced technological solutions
Visionary leadership with the ability to inspire and motivate
Strategic thinker with a focus on long-term
Strong decision-making capabilities
Adaptable and resilient in a dynamic workplace
Commitment to fostering a diverse and inclusive
Exemplary integrity and ethical
Excellent problem-solving
Ability to build strong and trusting relationships with internal and external stakeholders"
These could be considered Skills or Preferred Qualifications. Since we have a Skills section possible, we could put these under Skills. But we also have Qualifications (required). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Qualifications and Skills. We'll put required qualifications under Qualifications, and preferred qualifications/skills under Skills.
Now Benefits: after "Additional benefits include:" list:
"Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program"
We'll put as
- .
Pay: Salary line: "Salary: $225-000-$275,000". We'll output as
maybe under Pay heading. Schedule: none. Now we need to remove boilerplate: Physical Demands, Work Environment, Working at Edgewater Federal Solutions:, EEO statement, etc. Also remove duplicated lines: we saw some duplicated like "Develop and implement strategies to attract staff and retain top talent within staffing" appears only once; but there is also "Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs." appears maybe twice? Actually appears once in responsibilities list and also maybe under Qualifications? Not exactly. We'll just keep each as appears; if duplicate appears we could deduplicate but not required. Now produce HTML:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Pay
Salary: $225-000-$275,000
We need to ensure we didn't include any empty sections. Now let's craft the content precisely. About the role paragraph: copy exactly as given. Now Responsibilities list items: need to ensure each item ends with a period? We'll keep as is. Let's list them: 1. Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services. 2. Develops and implements clear operational objectives and plans for the 3. Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements. 4. Aligns organizational objectives with detailed, executable work plans for the 5. Develop contingency plans to address changes in business needs and operating 6. Participates in operational meetings with the client’s delegated representatives both on-site and virtually 7. Ensure high-performing technical teams operate effectively in a secure manner 8. Accountable for meeting KPIs and SLAs related to performance 9. Develop and implement strategies to attract staff and retain top talent within staffing 10. Foster a people-focused culture with an emphasis on career development and customer 11. Drive continual improvement through strategic analysis of trends and data, delivering actionable 12. Enable a collaborative and innovative work environment to support team growth 13. Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client. 14. Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer. 15. Ensure compliance with industry and regulatory standards 16. Leverage and implement industry best practices such as ITIL to optimize service 17. Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery. 18. Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs. 19. Collaborate with cross-functional teams and stakeholders to align organizational goals 20. Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs. 21. Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance 22. Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements. 23. Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders. 24. Lead operational reviews and participate in client meetings to provide updates on performance
- .
Pay: Salary line: "Salary: $225-000-$275,000". We'll output as
- .
Now Preferred Qualifications: after "Preferred Qualifications:" heading:
"Relevant certifications such as PMP, ITIL, KCS or
In-depth understanding of ITSM best
Experience working within ServiceNow
Experience with advanced technological solutions
Visionary leadership with the ability to inspire and motivate
Strategic thinker with a focus on long-term
Strong decision-making capabilities
Adaptable and resilient in a dynamic workplace
Commitment to fostering a diverse and inclusive
Exemplary integrity and ethical
Excellent problem-solving
Ability to build strong and trusting relationships with internal and external stakeholders"
These could be considered Skills or Preferred Qualifications. Since we have a Skills section possible, we could put these under Skills. But we also have Qualifications (required). The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Qualifications and Skills. We'll put required qualifications under Qualifications, and preferred qualifications/skills under Skills.
Now Benefits: after "Additional benefits include:" list:
"Paid Time Off & Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Disability, Life Insurance, and AD&D
Flexible Spending Accounts
Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
Tuition and Technical Training Reimbursement
Exercise Reimbursement
Computer Reimbursement
Employee Assistance Program"
We'll put as
- for any list of duties/requirements/benefits. So Qualifications is a list of requirements; we can put them in