Program Manager
Edgewater Federal Solutions, Inc. · Idaho Falls, ID · 3 wk ago
Full-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
The posting includes:
- Intro paragraph: "The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client."
That could be "About the role" section.
Then "Responsibilities" heading followed by a long list of responsibilities (some broken sentences). We need to extract bullet points.
Then "Qualifications" heading with bullet points: Bachelor’s Degree in a related field plus five (5) years of ... In lieu of a degree, ten (10) years’ total relevant experience is ... U. S. Citizenship is required. Ability to obtain and maintain a DOE Security Clearance Strong understanding of KPIs, SLAs, and performance Demonstrated ability to develop and implement talent acquisition and retention Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role. Expertise in strategic planning and continual improvement Exceptional leadership and people management Strong communication and interpersonal Ability to manage budgets and resources Travel required up to 15%.
Then "Preferred Qualifications:" list.
Then "Physical Demands:" and "Work Environment:" maybe not needed as sections? Could be omitted unless we have specific sections for them (not in allowed list). We can ignore.
Then "Working at Edgewater Federal Solutions:" description about company. Could be "About the company" but not in allowed headings. Could be omitted or maybe put under "About the role"? Probably not needed.
We need to avoid boilerplate like EEO etc. Remove that.
We need to include sections only if they have real specific content. So we will have:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting.
The posting includes:
- Intro paragraph: "The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client."
That could be "About the role" section.
Then "Responsibilities" heading followed by a long list of responsibilities (some broken sentences). We need to extract bullet points.
Then "Qualifications" heading with bullet points: Bachelor’s Degree in a related field plus five (5) years of ... In lieu of a degree, ten (10) years’ total relevant experience is ... U. S. Citizenship is required. Ability to obtain and maintain a DOE Security Clearance Strong understanding of KPIs, SLAs, and performance Demonstrated ability to develop and implement talent acquisition and retention Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role. Expertise in strategic planning and continual improvement Exceptional leadership and people management Strong communication and interpersonal Ability to manage budgets and resources Travel required up to 15%.
Then "Preferred Qualifications:" list.
Then "Physical Demands:" and "Work Environment:" maybe not needed as sections? Could be omitted unless we have specific sections for them (not in allowed list). We can ignore.
Then "Working at Edgewater Federal Solutions:" description about company. Could be "About the company" but not in allowed headings. Could be omitted or maybe put under "About the role"? Probably not needed.
We need to avoid boilerplate like EEO etc. Remove that.
We need to include sections only if they have real specific content. So we will have:
About the role
with paragraph(s) from intro.
Responsibilities
with - items.
Qualifications
with - items (required qualifications).
Preferred Qualifications
maybe we can treat as "Qualifications" but we have separate allowed headings: Qualifications, Skills. Could put preferred qualifications under "Qualifications" as well, but better to separate? The allowed headings include Qualifications and Skills. We could put required qualifications under Qualifications, and preferred under Skills? Or we could combine both under Qualifications. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which sections to include. We have qualifications (both required and preferred). Could also have Skills section for preferred qualifications like certifications, ITSM, ServiceNow, etc. Let's split: Qualifications = required qualifications; Skills = preferred qualifications (certifications, ITSM, ServiceNow, etc). That seems reasonable.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We need to remove duplicated lines.
Let's extract responsibilities list from the text after "Responsibilities". The text is messy with broken sentences. We need to parse into bullet points.
Responsibilities text:
"Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
Develops and implements clear operational objectives and plans for the
Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.
Aligns organizational objectives with detailed, executable work plans for the
Develop contingency plans to address changes in business needs and operating
Participates in operational meetings with the client’s delegated representatives both on-site and virtually
Ensure high-performing technical teams operate effectively in a secure manner
Accountable for meeting KPIs and SLAs related to performance
Develop and implement strategies to attract staff and retain top talent within staffing
Foster a people-focused culture with an emphasis on career development and customer
Drive continual improvement through strategic analysis of trends and data, delivering actionable
Enable a collaborative and innovative work environment to support team growth
Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.
Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.
Ensure compliance with industry and regulatory standards
Leverage and implement industry best practices such as ITIL to optimize service
Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.
Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.
Collaborate with cross-functional teams and stakeholders to align organizational goals
Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs.
Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance
Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.
Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders.
Lead operational reviews and participate in client meetings to provide updates on performance, risks, and improvement initiatives.
Coordinate cross-functional teams to support seamless delivery of services across multiple labs and technical"
We need to clean up incomplete sentences (like "Develops and implements clear operational objectives and plans for the" missing object). But we must preserve substantive information; we cannot invent or summarize away detail. However we can keep the text as is, even if incomplete? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact phrases as they appear, even if they are incomplete. But we can format as list items.
Thus each line becomes a
- . We'll need to trim leading/trailing spaces.
Similarly for Qualifications: list:
"Bachelor’s Degree in a related field plus five (5) years of"
"In lieu of a degree, ten (10) years’ total relevant experience is"
"U. S. Citizenship is required."
"Ability to obtain and maintain a DOE Security Clearance"
"Strong understanding of KPIs, SLAs, and performance"
"Demonstrated ability to develop and implement talent acquisition and retention"
"Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role."
"Expertise in strategic planning and continual improvement"
"Exceptional leadership and people management"
"Strong communication and interpersonal"
"Ability to manage budgets and resources"
"Travel required up to 15%."
We need to keep as is.
Preferred Qualifications list:
"Relevant certifications such as PMP, ITIL, KCS or"
"In-depth understanding of ITSM best"
"Experience working within ServiceNow"
"Experience with advanced technological solutions"
"Visionary leadership with the ability to inspire and motivate"
"Strategic thinker with a focus on long-term"
"Strong decision-making capabilities"
"Adaptable and resilient in a dynamic workplace"
"Commitment to fostering a diverse and inclusive"
"Exemplary integrity and ethical"
"Excellent problem-solving"
"Ability to build strong and trusting relationships with internal and external stakeholders"
"Proven experience with Process documentation, Continual Service Improvement activities, and Data Driven Decision making."
"Demonstrate a proven ability to foster a collaborative and growth-oriented"
"Promote knowledge sharing and best practices within the team and across the organization."
Again keep as is.
We should not include sections like Physical Demands, Work Environment, Working at Edgewater Federal Solutions (unless we map to About the role? but that's company description; maybe we could add a short paragraph under About the role? The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate company description into About the role section as additional paragraph. That seems okay.
Thus About the role section will have two paragraphs: the intro paragraph and the company description paragraph.
Now we need to output HTML fragment only, no /, no markdown.
Let's construct:
About the role
The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client.
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.
Then Responsibilities:
Responsibilities
- Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
- Develops and implements clear operational objectives and plans for the
- Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.
- Aligns organizational objectives with detailed, executable work plans for the
- Develop contingency plans to address changes in business needs and operating
- Participates in operational meetings with the client’s delegated representatives both on-site and virtually
- Ensure high-performing technical teams operate effectively in a secure manner
- Accountable for meeting KPIs and SLAs related to performance
- Develop and implement strategies to attract staff and retain top talent within staffing
- Foster a people-focused culture with an emphasis on career development and customer
- Drive continual improvement through strategic analysis of trends and data, delivering actionable
- Enable a collaborative and innovative work environment to support team growth
- Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.
- Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.
- Ensure compliance with industry and regulatory standards
- Leverage and implement industry best practices such as ITIL to optimize service
- Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.
- Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.
- Collaborate with cross-functional teams and stakeholders to align organizational goals
- Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs.
- Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance
- Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.
- Serve as the
Qualifications
with- items (required qualifications).
Preferred Qualifications
maybe we can treat as "Qualifications" but we have separate allowed headings: Qualifications, Skills. Could put preferred qualifications under "Qualifications" as well, but better to separate? The allowed headings include Qualifications and Skills. We could put required qualifications under Qualifications, and preferred under Skills? Or we could combine both under Qualifications. The instruction: "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which sections to include. We have qualifications (both required and preferred). Could also have Skills section for preferred qualifications like certifications, ITSM, ServiceNow, etc. Let's split: Qualifications = required qualifications; Skills = preferred qualifications (certifications, ITSM, ServiceNow, etc). That seems reasonable. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to remove duplicated lines. Let's extract responsibilities list from the text after "Responsibilities". The text is messy with broken sentences. We need to parse into bullet points. Responsibilities text: "Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services. Develops and implements clear operational objectives and plans for the Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements. Aligns organizational objectives with detailed, executable work plans for the Develop contingency plans to address changes in business needs and operating Participates in operational meetings with the client’s delegated representatives both on-site and virtually Ensure high-performing technical teams operate effectively in a secure manner Accountable for meeting KPIs and SLAs related to performance Develop and implement strategies to attract staff and retain top talent within staffing Foster a people-focused culture with an emphasis on career development and customer Drive continual improvement through strategic analysis of trends and data, delivering actionable Enable a collaborative and innovative work environment to support team growth Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client. Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer. Ensure compliance with industry and regulatory standards Leverage and implement industry best practices such as ITIL to optimize service Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery. Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs. Collaborate with cross-functional teams and stakeholders to align organizational goals Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs. Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements. Serve as the primary point of contact for client delivery matters, ensuring timely communication, issue resolution, and strong partnership with client stakeholders. Lead operational reviews and participate in client meetings to provide updates on performance, risks, and improvement initiatives. Coordinate cross-functional teams to support seamless delivery of services across multiple labs and technical" We need to clean up incomplete sentences (like "Develops and implements clear operational objectives and plans for the" missing object). But we must preserve substantive information; we cannot invent or summarize away detail. However we can keep the text as is, even if incomplete? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep the exact phrases as they appear, even if they are incomplete. But we can format as list items. Thus each line becomes a
- . We'll need to trim leading/trailing spaces.
Similarly for Qualifications: list:
"Bachelor’s Degree in a related field plus five (5) years of"
"In lieu of a degree, ten (10) years’ total relevant experience is"
"U. S. Citizenship is required."
"Ability to obtain and maintain a DOE Security Clearance"
"Strong understanding of KPIs, SLAs, and performance"
"Demonstrated ability to develop and implement talent acquisition and retention"
"Expertise mentoring, guiding, and providing performance feedback and corrective action to team members performing a management role."
"Expertise in strategic planning and continual improvement"
"Exceptional leadership and people management"
"Strong communication and interpersonal"
"Ability to manage budgets and resources"
"Travel required up to 15%."
We need to keep as is.
Preferred Qualifications list:
"Relevant certifications such as PMP, ITIL, KCS or"
"In-depth understanding of ITSM best"
"Experience working within ServiceNow"
"Experience with advanced technological solutions"
"Visionary leadership with the ability to inspire and motivate"
"Strategic thinker with a focus on long-term"
"Strong decision-making capabilities"
"Adaptable and resilient in a dynamic workplace"
"Commitment to fostering a diverse and inclusive"
"Exemplary integrity and ethical"
"Excellent problem-solving"
"Ability to build strong and trusting relationships with internal and external stakeholders"
"Proven experience with Process documentation, Continual Service Improvement activities, and Data Driven Decision making."
"Demonstrate a proven ability to foster a collaborative and growth-oriented"
"Promote knowledge sharing and best practices within the team and across the organization."
Again keep as is.
We should not include sections like Physical Demands, Work Environment, Working at Edgewater Federal Solutions (unless we map to About the role? but that's company description; maybe we could add a short paragraph under About the role? The instruction: "Prefer a few substantive sections over many thin ones." So we could incorporate company description into About the role section as additional paragraph. That seems okay.
Thus About the role section will have two paragraphs: the intro paragraph and the company description paragraph.
Now we need to output HTML fragment only, no /, no markdown.
Let's construct:
About the role
The Program Manager is responsible for directing a high-performing technical organization to ensure the successful delivery of information processing and support services. This role oversees multiple site teams and managers, translating organizational objectives into operational plans while optimizing personnel, technologies, and methodologies to meet current and future business needs. The leader drives performance by meeting KPIs and SLAs, strengthening workforce capabilities, and fostering a culture centered on people development, customer focus, and continuous improvement. Through strategic planning, budget stewardship, resource modeling, and the implementation of ITSM best practices, this role ensures reliable and efficient service delivery for the client.
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services, and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Companies since 2018.
Then Responsibilities:Responsibilities
- Plans, directs, and coordinates the strategic, operational, and tactical activities of individuals responsible for the delivery of information technology support services.
- Develops and implements clear operational objectives and plans for the
- Identifies and assembles the optimal combination of personnel, technologies, and methodologies to meet current and near-term requirements.
- Aligns organizational objectives with detailed, executable work plans for the
- Develop contingency plans to address changes in business needs and operating
- Participates in operational meetings with the client’s delegated representatives both on-site and virtually
- Ensure high-performing technical teams operate effectively in a secure manner
- Accountable for meeting KPIs and SLAs related to performance
- Develop and implement strategies to attract staff and retain top talent within staffing
- Foster a people-focused culture with an emphasis on career development and customer
- Drive continual improvement through strategic analysis of trends and data, delivering actionable
- Enable a collaborative and innovative work environment to support team growth
- Manage resource allocation and budget planning to optimize operational efficiency and identify cost savings to the client.
- Evaluate resource modeling strategies, automation, or service improvements to deliver more efficient services that result in savings to the customer.
- Ensure compliance with industry and regulatory standards
- Leverage and implement industry best practices such as ITIL to optimize service
- Analyze ticket trends, anticipate client needs, and propose action plans to proactively address challenges and issues across a broad scope of services to optimize service delivery.
- Implement process improvement methodologies to evaluate and adapt current processes to improve productivity, streamline workflows, and reduce costs.
- Collaborate with cross-functional teams and stakeholders to align organizational goals
- Develop and implement performance objectives, process improvements, and professional development plans aligned with business needs.
- Maintain the health and security of our customers’ IT experience, ensuring reliable, repeatable, and secure performance
- Oversee end-to-end delivery of IT and operational services to ensure alignment with client expectations and contractual requirements.
- Serve as the