Program Manager

Credera and LeapPoint have fully integrated to form a unified global Adobe Practice for their parent company, Omnicom. The combination of Credera’s transformation consulting expertise and LeapPoint’s award-winning Adobe capabilities, integrated into Omnicom’s leading connected capabilities in media, creative, commerce, data, and identity solutions, offers comprehensive, end-to-end transformations at enterprise scale.

About the role

LeapPoint is seeking a Program Manager to manage delivery and implementation of our vision of Connected Work® for the world’s biggest brands. In this role, you will help clients optimize their content supply chain by strategically integrating people, processes, and Adobe technology to address board-level challenges and fuel marketing transformation at an unprecedented pace. You will align client teams with organizational strategies, transparently convey business and ROI costs, and build a well-integrated technology stack to jumpstart their digital transformation.

Responsibilities

• Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes.
• Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks.
• Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability.
• Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs.
• Develop, manage, and report on project budgets, ensuring cost-effective delivery while maintaining quality and client expectations.
• Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success.
• Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes.
• Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency.

Requirements

• 5+ years of program management experience leading complex implementations of multiple SaaS platforms.
• Experience in Adobe content supply chain solutions and GenAI preferred.
• Proven track record of managing large-scale, complex digital transformation initiatives with measurable outcomes using methodologies like Agile, Scrum, or PMI.
• Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships, and the ability to influence stakeholders at all levels.
• Demonstrated experience creating and managing project budgets, forecasting costs, and optimizing resource allocation.
• Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.).
• Outstanding verbal and written communication skills, with experience delivering presentations, status reports, and training sessions.
• Strong strategic thinking and problem-solving skills.

Preferred Attributes

• Results-driven, adaptable, and collaborative, with a passion for driving innovation and impact.
• Track record of successfully navigating things that haven’t been done before and thriving in ambiguity.
• Certifications: PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager (a plus).
• Ability to travel approximately 10-20%.

Credera is part of Omnicom Precision Marketing that delivers transformative solutions rooted in data, technology, and AI. Omnicom Precision Marketing provides precisely targeted and meaningful customer experiences at scale using its universal framework of connected data, connected intelligence, and connected experiences. Services include data-driven product/service design, technology strategy and implementation, CRM/loyalty strategy and activation, econometric and attribution modeling, technical and business consulting, and digital experience design and development.

Pay

The salary range for this role is $160,000 - $205,000. Credera treats all applicants as individuals, considering professional and academic experience, specialized training, certifications, and associated responsibilities. The salary range is one component of the total compensation package, which may include a variable component for senior-level employees.

Benefits

• Health, mental health, vision, dental, and life insurance.
• Prescriptions, fertility, and adoption benefits.
• Community service days and paid parental leave.
• Paid time off (PTO) and 14 paid holidays.
• Matching 401(k).
• Healthcare & Dependent Flexible Spending Accounts.
• Disability benefits.

Schedule

• Hybrid working model: flexibility to work remotely two days a week, with three in-office days (days and times chosen in collaboration with your team).
• Travel: typically 10-20%, with some projects requiring up to 80% travel for a period. Annual average is 10%–30%.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.