Program Manager

About the role

Creation Technologies is looking for a Program Manager (PM2) to manage the production and delivery of electronic products and services. The role oversees all aspects of the production process—from design and prototyping to manufacturing and delivery—ensuring efficiency, quality, on‑time delivery, and cost‑effectiveness while acting as the customer’s representative and advocate.

Responsibilities

• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion, and delivery dates.
• Manage process validations such as Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ).
• Monitor and manage program metrics, including on‑time delivery, quality, responsiveness, and cost performance, identifying root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain, assigning priorities and leveraging team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and Profit and Loss (P&L) variances, ensuring budget adherence and accurate quotations.
• Identify cost‑saving opportunities while maintaining quality, recovering costs for changes (Engineering Change Orders, Non‑recurring Expenditures, excess, obsoletes) and ensuring Return on Investment.
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs, ensuring proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 4 + years of electronics manufacturing services (EMS) or relevant industry experience with a proven track record of success in complex programs.
• Candidates with more senior‑level experience may be considered depending on qualifications.

Skills

• Advocate for customers by responding to feedback with appropriate improvement action plans.
• Strong technical knowledge of electronics design, printed circuit board (PCB) assembly, surface mount technology (SMT), manufacturing processes, and quality control methods.
• Expertise in project management, including resource allocation, time management, risk assessment, and budget oversight.
• Proficiency with Microsoft Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) for planning and communication tasks.
• Strong communication, negotiation, and conflict‑resolution skills for managing internal and external relationships.
• Ability to analyze business documents, contracts, and technical procedures, with a general understanding of financial concepts such as budgeting, planning, and forecasting.
• Quick issue identification, development of effective solutions, and resolution of complex problems with sound judgment and analytical skills.
• Ability to work independently with minimal supervision while maintaining an executive‑level presence and business acumen.
• Team‑oriented, flexible, and capable of managing multiple changing priorities while driving targeted outcomes.

Pay

The anticipated starting salary for this position is between $85,000 and $150,000 annually. Full‑time employees are also eligible for performance‑based bonuses and benefits.