Program Manager

Summary Of Position

The Program Manager supports the day-to-day operations of the program, ensuring the effective delivery of high-quality clinical treatment. This role is responsible for assisting program staff, maintaining compliance with regulatory standards, and fostering a safe and efficient environment for employees, clients, and visitors. The Program Manager works closely with leadership to implement best practices, support staff development, and oversee program logistics.

Essential Responsibilities

• Support the Program Director in overseeing daily program operations and ensuring smooth workflow across departments.
• Aid in maintaining compliance with Joint Commission (JCAHO) standards and State of California regulations.
• Maintain accurate and timely documentation related to program activities and client services.
• Provide guidance, support, and training to program staff, including counselors and therapists.
• Aid in performance evaluations and provide feedback to improve service quality.
• Participate in weekly treatment planning meetings and ensure effective coordination of care.
• Support the hiring, onboarding, and training of new staff.
• Ensure seamless communication with referral sources, outside treatment agencies, and sober living facilities.
• Facilitate communication between clients, families, and program staff to enhance treatment outcomes.
• Aid in intervention efforts as needed for client crises or at-risk situations.
• Work with the Program Director and Clinical Director to maintain program effectiveness and address operational needs.
• Monitor facility maintenance to ensure compliance with company standards and safety regulations.
• Assist in coordinating external facilitators for clinical and experiential group sessions.
• Oversee documentation and communication logs for accuracy and program compliance.
• Participate in on-call rotation for clinical emergencies as needed.
• Review and verify staff timecards before payroll submission.
• Support continuous program improvements and implement best practices under the direction of leadership.
• Perform other duties as assigned by the Program Director or Operations Director.

Education & Experience

• SUBSTANCE USE DISORDER CERTIFIED COUNSELOR (SUDCC), REGISTERED ADDICTION COUNSELOR (RAC) registration credential or equivalent preferred.
• 3+ years of experience in behavioral health, addiction treatment, or mental health services.
• Valid Cardiopulmonary Resuscitation (“CPR”) and First Aid Card.
• Successful clearance of pre-employment health screening.
• Current Tuberculosis (“TB”) or X-Ray clearance.
• Successful clearance of Department of Health Care Services (“DHCS”) and Guardian.

Required Skills/Abilities

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational and project management skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Proficient in budget management and financial analysis.
• Ability to prioritize tasks and to delegate them when appropriate.
• Familiarity with facility management software and tools.
• Experience with sustainability practices in facility management.

Pay

$25.00 - $30.00 per hour

Schedule

Tuesday through Saturday (10:30pm-7am) fully on-site at our mental health residential.