Program Manager

Summary of Position

The Program Manager supports the day-to-day operations of the program, ensuring the effective delivery of high-quality clinical treatment. This role is responsible for assisting program staff, maintaining compliance with regulatory standards, and fostering a safe and efficient environment for employees, clients, and visitors. The Program Manager works closely with leadership to implement best practices, support staff development, and oversee program logistics.

Program Operations & Compliance

• Support the Program Director in overseeing daily program operations and ensuring smooth workflow across departments.
• Aid in maintaining compliance with Joint Commission (JCAHO) standards and State of California regulations.
• Maintain accurate and timely documentation related to program activities and client services.

Staff Supervision & Development

• Provide guidance, support, and training to program staff, including counselors and therapists.
• Aid in performance evaluations and provide feedback to improve service quality.
• Participate in weekly treatment planning meetings and ensure effective coordination of care.
• Support the hiring, onboarding, and training of new staff.

Client & Referral Coordination

• Ensure seamless communication with referral sources, outside treatment agencies, and sober living facilities.
• Facilitate communication between clients, families, and program staff to enhance treatment outcomes.
• Aid in intervention efforts as needed for client crises or at-risk situations.

Administrative & Facility Oversight

• Work with the Program Director and Clinical Director to maintain program effectiveness and address operational needs.
• Monitor facility maintenance to ensure compliance with company standards and safety regulations.
• Aid in coordinating external facilitators for clinical and experiential group sessions.
• Oversee documentation and communication logs for accuracy and program compliance.

Other Responsibilities

• Participate in on-call rotation for clinical emergencies as needed.
• Review and verify staff timecards before payroll submission.
• Support continuous program improvements and implement best practices under the direction of leadership.
• Perform other duties as assigned by the Program Director or Operations Director.

Education & Experience

• SUBSTANCE USE DISORDER CERTIFIED COUNSELOR (SUDCC), REGISTERED ADDICTION COUNSELOR (RAC) REGISTRATION CREDENTIAL OR EQUIVALENT PREFERRED.
• 3+ YEARS OF EXPERIENCE IN BEHAVIORAL HEALTH, ADDICTION TREATMENT, OR MENTAL HEALTH SERVICES.
• VALID CARDIOPULMONARY RESUSCITATION (“CPR”) AND FIRST AID CARD.
• SUCCESSFUL CLEARANCE OF PRE-Employment HEALTH SCREENING.
• CURRENT TUBERCULOUS (“TB”) OR X-RAY CLEARANCE.
• SUCCESSFUL CLEARANCE OF DEPARTMENT OF HEALTH CARE SERVICES (“DHCS”) AND GUARDIAN.

Required Skills/Abilities

• ABILITY TO WORK INDEPENDENTLY AND COLLABORATIVELY IN A FAST-PACED ENVIRONMENT.
• STRONG ORGANIZATIONAL AND PROJECT MANAGEMENT SKILLS.
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, WITH THE ABILITY TO COLLABORATE EFFECTIVELY ACROSS DEPARTMENTS.
• PROFICIENT IN BUDGET MANAGEMENT AND FINANCIAL ANALYSIS.
• ABILITY TO PRIORITIZE TASKS AND TO DELEGATE THEM WHEN APPROPRIATE.
• FAMILIARITY WITH FACILITY MANAGEMENT SOFTWARE AND TOOLS.
• EXPERIENCE WITH SUSTAINABILITY PRACTICES IN FACILITY MANAGEMENT.

Pay

$25.00 - $30.00 per hour

Schedule

Monday through Friday (12-830pm) fully on-site.

Benefits

• MEDICAL, DENTAL, AND VISION INSURANCE
• LIFE AND DISABILITY COVERAGE
• RETIREMENT PLAN
• Paid sick, time off, and holidays
• Employee Assistance Program
• Professional development opportunities
• Other company-sponsored wellness or support programs