Program Manager

Program Manager

Responsibilities

• Manage all contractor personnel across four concurrent locations; enforce performance standards, schedule adherence, and quality control across all task areas.
• Serve as the single, authoritative point of contact for the Government Contracting Officer and COR.
• Maintain availability 0800–1600 EST, Monday–Friday; respond to technical issues within 48 hours.
• Deliver monthly status reports by the 5th of each month (accomplishments, schedule status, travel, concerns, upcoming milestones) aligned to invoicing.
• Lead contract phase-in within 15–30 business days after award; present Final Transition Plan within 5 business days of kickoff.
• Develop, implement, and continuously improve the Quality Control Plan; identify and eliminate defects before Government discovery.
• Ensure 100% compliance with DHS security protocols, IT security awareness training, CUI handling, Privacy training, and DHS Rules of Behavior.
• Execute all personnel actions: recruiting, hiring, onboarding, security access (CAC/CVS), training compliance, and disciplinary actions across all sites.
• Build trust and working relationships quickly with Contracting Officers and CORs.
• Produce clean, concise status reports and executive briefs.
• Manage crisis situations and resolve problems rapidly.
• Communicate effectively in writing and verbally.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Operations Management, or closely related field.
• PMP certification (preferred/conditional requirement).
• Minimum 8 years combined experience in logistics, supply chain, or federal contract support.
• At least 3 years in a management or supervisory role.
• Prior U.S. federal government service contract experience (DHS, DoD, or DHS components preferred).
• Strong working knowledge of FAR-based contract performance, including CPARS, Quality Control Plans, and monthly reporting requirements.
• Ability to build trust and working relationships quickly with Contracting Officers and CORs.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and Windows 11.
• Working knowledge of DHS/DoD IT security practices, CAC access management, and CUI handling.
• Fluency in English (read, write, speak, and communicate professionally in all formats).
• Active or recently held DHS or DoD security clearance.
• Prior U.S. military service or direct support to USCG/Navy/Marine Corps operations.
• Experience with GSA Multiple Award Schedules (MAS) compliance.
• Familiarity with USCG systems (Direct Access, FSMS, mLINQS).
• Experience managing Service Contract Act (SCA) wage determination compliance across multiple states.

Benefits

• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.