Program Manager

Responsibilities

• Serve as the primary contractor Program Manager and principal point of contact for DHA program leadership, the Contracting Officer, Contracting Officer's Representative, and other Government stakeholders.
• Lead day-to-day contract execution, including schedule management, risk management, communications, issue escalation, corrective actions, and performance accountability.
• Maintain clear lines of authority across corporate, subcontractor, functional, regional, and site-level teams.
• Support transition-in, transition-out, continuity of services, contingency operations, and other program readiness requirements.
• Oversee program support operations for WIC Overseas offices and remote service locations across Europe, the Pacific, Central America, and other OCONUS areas.
• Ensure effective staffing, onboarding, training, supervision, and retention of qualified personnel supporting WIC Overseas operations.
• Carefully coordinate operational readiness for facilities, supplies, equipment, site support, logistics, and participant-facing program activities.
• Manage contract deliverables, including monthly progress reporting, participant reporting, financial reporting, audit support, quality reporting, and corrective action documentation.
• Implement quality control processes that support timeliness, responsiveness, customer satisfaction, staffing coverage, and compliance with Government performance standards.
• Manage financial controls and reporting related to WIC Overseas drafts, banking coordination, Government funds accountability, internal audit support, and program expenditures.
• Cook with IM/IT leadership to support Participant Information Management System (PIMS) operations, system availability, maintenance, enhancements, configuration management, and required compliance documentation.
• Ensure personnel comply with applicable DoD/DHA onboarding, background investigation, CAC, cybersecurity, privacy, and OCONUS host-nation or installation requirements.

Qualifications

• Bachelor's degree in healthcare administration, public health, business administration, program management, information systems, or a related field.
• Minimum eight (8) years of progressive program, project, or operations management experience in federal services, healthcare, public health, social services, military, or similarly complex environment.
• Master's degree in healthcare administration, public health, business administration, program management, information systems, or a related field preferred.
• Project Management Professional (PMP), Program Management Professional (PgMP), or equivalent program management credential preferred.
• Experience supporting DHA, TRICARE, Military Health System, DoD healthcare, WIC, nutrition assistance, public health, or family support programs preferred.
• Experience serving as Key Personnel or Program Manager on a federal contract preferred.
• Familiarity with PIMS or comparable participant/case management, eligibility, benefit issuance, financial reconciliation, or health program information systems preferred.
• Experience managing multi-site or geographically dispersed teams, preferably including OCONUS, international, military installation, or remote-site operations preferred.
• Experience managing federal contract performance requirements, deliverables, staffing plans, quality control processes, risk management, and customer/stakeholder communications preferred.
• Experience overseeing programs with financial reporting, audit, internal control, or Government-funds accountability requirements preferred.