Program Manager

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

About the role

The Program Manager role within the Project Management Office (PMO) plays a critical role in leading programs with strong focus on strategy, implementation, cross-project and department alignment, overseeing successful delivery of implementations for clients and internal projects at CareMetx. The Program Manager is responsible for establishing and leading CareMetx strategic initiatives from inception to completion. The Program Manager will lead a cross-functional team and oversee a variety of large-scale, client facing IT deployments.

Responsibilities

• Lead and direct one or more large-scale, complex programs often involving multiple internal and external constituents and matrixed partners.
• Be the single accountable party for strategizing, planning, orchestrating, and delivering a given program or initiative.
• Drive and support multiple workstreams to ensure program goals are reached.
• Ensure program end results are of the highest caliber with a clearly articulated scope and quantifiable business benefits.
• Effectively manage and consult with clients on engagements, balancing directive with collaborative communication to ensure products and services meet contractual requirements.
• Oversee and manage 3rd party vendors as needed.
• Serve as a subject matter expert in routinely briefing key stakeholders, including external clients, on different aspects of assigned initiatives.
• Facilitate and drive working sessions with clients and stakeholders to plan initiatives, elicit requirements and/or business processes, and guide clients to successful outcomes.
• Chair recurring core program team, regular client team and periodic stakeholder meetings to review initiative progress with key constituents.
• Continuously interact and consult with all functions and levels of management ensuring effective ongoing communications across teams and stakeholders.
• Establish and maintain essential program documentation.
• Define and track project milestones by creating, maintaining, and reporting on an overall integrated program plan.
• Publish regular status reports to ensure the program's overall direction and integrity.
• Ensure program adheres to PMO Standard Operating Procedures (SOPs).
• Ensure alignment of key program resources both internally and externally.
• Rigorously manage scope to ensure commitments are achieved within agreed timeline, cost, and quality parameters.
• Proactively anticipate and identify risks and issues; developing plans and response strategies to manage risks/issues to maximize benefits and escalating as needed.
• Establish and manage program budgets, validate financial forecasts, and provide on-going reconciliation of resources and other related program expenditures.
• Coach, mentor and lead teams to greater efficiency and quality while reducing costs in our business environments.
• Make day-to-day decisions in concert with corporate strategy and program objectives.
• Represent initiatives and/or the PMO in various project governance and inter-department forums.
• Propose recommendations and adjustments to improve project delivery and the PMO department.
• Effectively manage and prioritize your time to meet deadlines in a fast-paced, high volume environment.
• Travel may be required for project-related client meetings and training (post COVID-19).
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

Requirements

• Minimum of ten years' experience in project/program management on software development and/or IT projects, or equivalent.
• Minimum of five years' experience in an external client-facing role delivering complex software implementations, IT projects, or management consulting services.
• Bachelor's degree in a business-related field or engineering.
• Preferred experience in the pharmaceutical, medical device, biotech or healthcare hub services industries.
• Management consulting experience preferred.
• PMP, CSM, PSM I/II certification(s) preferred.

Skills and abilities

• Proven ability to quickly earn the trust of sponsors, and key stakeholders, including clients.
• Proven ability to motivate and mobilize teams.
• Proven ability to set direction and approach.
• Proven ability to resolve conflict.
• Proven ability to deliver tough messages with grace.
• Proven ability to build broad, collaborative networks.
• Proven ability to effectively manage interdependencies and complexities when implementing large, medium, and small initiatives.
• Proven ability to navigate a matrixed organization effectively.
• Proven ability to coordinate and delegate effectively.
• Expertise with stakeholder management.
• Demonstrated strength in applying thoughtful tactics to facilitate sustained buy-in and engagement.
• Self-starter, ability to execute with limited information and ambiguity.
• Excellent problem-solving and critical thinking skills.
• Comfortable escalating as needed to senior leadership.
• Solid influencing skills.
• Focused and versatile team player that is comfortable under pressure.
• Mastery of clear and precise verbal, written, and group communication at all levels.
• Strong presentation skills.
• Ability to remove barriers and enable teams to complete their objectives.
• Exemplary core knowledge of and expertise in the use of project management methodologies, tools and processes including Software Development Lifecycle (SDLC) and Agile Framework.
• Strong core project management skills including multiple aspects of the Project Management Body of Knowledge (PMBOK).
• Preferred knowledge: Sound healthcare and technical project delivery acumen.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee must occasionally lift and/or move up to 10 pounds.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule

Must be flexible on schedule and hours. Extensive travel is required (60% travel).

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.