Program Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

About the role

This role oversees the implementation of policies and procedures, conducts analysis of workforce activities to evaluate compliance, and leads frontline staff to meet or exceed performance goals. Work is performed under the supervision of the Project Director.

Responsibilities

• Plan and implement a quality management model for continuous improvement and customer satisfaction
• Manage and lead project staff to meet or exceed performance goals, including ensuring staff perform thorough, accurate review of all case files with no disallowed costs on eligibility
• Use Work-In-Texas reports to analyze and support performance activities
• Ensure appropriate action is followed to correct deficiencies
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure
• Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled
• Identify and address needs for staff training
• Welcome and address customer complaints fairly and with good customer service as a guide
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

Requirements

• Bachelor's degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2 to 4 years of proven management skills
• Preferred knowledge of workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring
• Top-level project management, organizational, personnel, problem solving, and data analysis skills, with the ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• A Valid Driver's License and adequate vehicle insurance coverage

Skills

• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual
• Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Benefits

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification).

Pay

$75,000 - $90,000 based on experience

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.