Program Manager

About the Role

Responsible for the dedicated management and operational oversight of a single customer program, focusing on customer service, team leadership to ensure efficient service delivery. This role requires a hands-on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.

Your Impact

• Program Management: Oversee the day-to-day operations of a customer program, ensuring efficient and effective service delivery.
• Customer Relationship Management: Maintain strong relationships and resolve customer issues.
• Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Compliance: Ensure compliance with industry standards and regulations in all program activities.
• Financial Management: Support P&L, revenue, and profit targets under leadership guidance.

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires up to 50% travel (valid driver's license and acceptable driving record necessary).
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

Pay

Anticipated base salary range: $77,180-$105,980 annually.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.