Program Manager

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

About the role

The Printing Services Program Manager, under the administrative direction of the Assistant State Printer, oversees, coordinates, and supports the administrative functions and strategic planning of the Customer Development Program within the Office of State Publishing (OSP). This role includes managing key operational activities to ensure the efficient and effective execution of program objectives. Additionally, the Program Manager serves as a backup for three other OSP Operations Program Managers as assigned, providing support and continuity across related programs.

This position is designated under the Conflict of Interest Code and is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. This position is not eligible for visa sponsorship; applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

The successful candidate must reside in California upon appointment. This position is eligible to telework up to one (1) day a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed. This is subject to change based on operational need and/or future return-to-office orders.

Responsibilities

• Oversee and coordinate the administrative functions and strategic planning of the Customer Development Program within OSP.
• Manage key operational activities to ensure efficient and effective execution of program objectives.
• Serve as a backup for three other OSP Operations Program Managers as assigned, providing support and continuity across related programs.
• Participate in making governmental decisions that may affect personal financial interests, adhering to Conflict of Interest Code requirements.

Requirements

• Bachelor's degree in business, marketing, or a related field is desired.
• Minimum of 5 years of experience in business management-related roles.
• Must be authorized to work in the United States without the need for visa sponsorship.
• Must reside in California upon appointment.

Desirable Qualifications

• Leadership and Management: Strong leadership skills to guide teams, manage stakeholders, and drive results.
• Communication: Excellent written and verbal communication skills for clear and effective stakeholder engagement.
• Project Management: Experience in managing projects, including planning, execution, and resource allocation.
• Analytical Skills: Ability to analyze data, identify trends, and make informed decisions.
• Customer Focus: A deep understanding of customer needs and preferences, with a focus on delivering exceptional customer experiences.
• Technical Skills: Proficiency in relevant software and tools, including printing management, CRM systems, and data analysis tools.
• Problem-Solving: Ability to identify and resolve issues, both technical and interpersonal, and navigate complex situations.
• Negotiation and Conflict Resolution: Skills to negotiate with customers, resolve conflicts, and build strong relationships.
• Business Acumen: A strong understanding of business principles, market dynamics, and customer behavior.
• Adaptability: Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Passion for Customer Success: A genuine desire to help customers succeed and achieve their goals.

Benefits

• Medical benefits, including health, dental, and vision insurance.
• 11 paid holidays per year and paid leave.
• Defined benefit retirement program.
• Savings Plus Program (401(k), 457).
• Commute Program.
• Employee Wellness Program.
• Employee Assistance Program.
• Medical/Dependent Care Reimbursement Accounts.
• Free parking and electric vehicle charging in the adjacent surface lot.

Pay

$10,050.00 - $11,410.00 per month.

Schedule

• Work Shift: 8:00 a.m. - 5:00 p.m.
• Work Week: Monday - Friday.
• Telework: Hybrid (eligible to telework up to one day a week).
• Job Type: Permanent, Full Time.