Program Manager

About the role

The Program Manager plays a critical role in driving the successful execution of strategic product initiatives across the organization. This role serves as the connective tissue between Product, Engineering, Design, Operations, and Go-to-Market teams, ensuring alignment from strategy through delivery. The ideal candidate combines strong program management expertise with a background in product management and engineering, enabling them to navigate technical complexity, influence decision-making, and accelerate business outcomes.

What you'll do & how you'll make your mark

• Product & Program Leadership: Lead complex, cross-functional product and technology initiatives from concept through launch and adoption; partner with Product and Engineering leaders to translate business objectives into executable plans and measurable outcomes; drive alignment across stakeholders, balancing customer needs, technical constraints, and business priorities; help define and operationalize processes that improve product development velocity and predictability
• Strategic Planning & Roadmap Execution: Collaborate with Product Management to support roadmap planning, prioritization, and delivery sequencing; ensure dependencies, resource needs, risks, and trade-offs are identified and addressed proactively; facilitate quarterly and annual planning processes across Product and Engineering organizations; monitor initiative progress against business goals, milestones, and success metrics
• Cross-Functional Delivery: Coordinate execution across Product, Engineering, UX, Marketing, Operations, and Customer-facing teams; drive accountability for deliverables while maintaining focus on customer impact and business value; remove obstacles, resolve cross-team dependencies, and enable teams to deliver efficiently at scale; support launch readiness activities and post-launch performance reviews
• Technical Program Management: Partner closely with engineering teams to understand architecture, platform investments, and technical dependencies; facilitate discussions involving system design, technical debt, scalability, reliability, and platform modernization; ensure technical initiatives remain aligned with product strategy and organizational objectives; translate complex technical concepts into clear business context for executive and non-technical stakeholders
• Stakeholder Communication & Reporting: Build executive-level visibility into program health, roadmap progress, risks, and key decisions; develop concise status updates, business reviews, and leadership presentations; drive governance processes and decision-making frameworks for strategic initiatives; proactively escalate risks and provide actionable recommendations
• Process, Tools & Continuous Improvement: Own and maintain program artifacts, roadmaps, project plans, and documentation within Jira and Confluence; establish and enforce best practices for work management, sprint planning, dependency tracking, reporting, and documentation across Product and Engineering teams; develop dashboards, reports, and workflow processes that provide visibility into roadmap progress, delivery health, and team performance; drive improvements in planning, estimation, prioritization, and execution processes; champion data-driven decision-making and operational excellence across Product and Engineering teams

Who you are & what you'll need to succeed

• 5-7+ years of experience in Program Management within SaaS, hosting, cloud, eCommerce, FinTech, or technology-driven organizations
• Demonstrated success driving operational rigor, visibility, and scalable execution across Product and Engineering organizations
• Expert-level proficiency with Jira and Confluence, including experience managing roadmaps, backlogs, sprint planning, dependency tracking, reporting dashboards, workflow configuration, and cross-functional documentation
• Experience leading complex, cross-functional product and technical programs from strategy through execution
• Familiarity with product-led growth, platform engineering, developer tools, or customer-facing digital products
• Strong understanding of product development lifecycles, software engineering practices, and Agile methodologies
• Ability to partner effectively with Product Managers, Engineering Leaders, Architects, and Executive stakeholders
• Demonstrated experience driving roadmap execution, managing dependencies, and delivering customer-facing products
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and problem-solving capabilities, with a bias toward action and results
• Ability to navigate ambiguity, influence without direct authority, and align diverse stakeholder groups

Benefits

• Work-life balance
• Culture of diversity and inclusion with 20+ affinity groups
• Health Insurance options including HSA, Medical, Dental, Vision
• Matching 401K
• Life/AD&D/STD/LTD
• Tuition Reimbursement
• Pet Insurance
• Generous vacation policy