Program Manager

About the role

The Program Manager will provide administrative, reporting, tracking, and follow-up support to the DMHAS Footswitch primary support to the Acute Care Unit.

Responsibilities

• Assist with monitoring required provider submissions across OTRS service lines operating statewide in all 21 counties.
• Track and document reporting status for required submissions, including SRC, QCMR, USTF+, and other assigned reporting processes.
• Follow up with contracted providers and programs regarding missing, late, incomplete, or inconsistent reports.
• Maintain tracking logs, update spreadsheets, organize electronic files, and prepare routine status updates for review by OTRS and Acute Care leadership.
• Aid in preparing routine correspondence, reminder notices, meeting materials, meeting notes, and internal summaries related to reporting compliance and provider follow-up.
• Support the unit in identifying outstanding submissions, documenting outreach efforts, and ensuring required reports are received, organized, and available for program review.
• Provide additional administrative support as needed, including scheduling assistance, document preparation, template updates, data entry, filing, and coordination with other OTRS units.

Requirements

• Strong organizational, communication, and time-management skills.
• Proficient with Microsoft Office Suite, including Outlook, Word, and Excel.
• Attention to detail is essential due to the position's involvement in reporting requirements involving multiple programs, counties, and service lines.
• Ability to manage competing priorities, work independently, maintain confidentiality, and communicate effectively with State staff and contracted providers.

Qualifications

• Prior administrative experience in a government, healthcare, behavioral health, social services, or contract-monitoring environment.
• Experience with spreadsheets, reporting logs, provider communication, data tracking, document management, and meeting support.
• Familiarity with behavioral health programs or State-funded provider reporting is helpful but not required.

Skills

• Strong attention to detail.
• Effective written and verbal communication.
• Organizational ability.
• Basic spreadsheet proficiency.
• Time management.
• Ability to maintain accurate tracking logs.
• Ability to handle multiple assignments simultaneously.

Benefits

No specific benefits are mentioned in the job description.

Pay

No specific pay details are provided in the job description.

Schedule

No specific schedule is mentioned in the job description.

About Us

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