Program Manager

About the Role

This position requires a reliable person to be responsible for the overall product delivery process. The ideal candidate will have a sharp business mind, a proven ability to strategize and implement high-level program initiatives. The goal is to manage the entire order cycle to enhance business development, ensure sustainability, and customer satisfaction. The Program Manager will conduct quarterly business reviews with customers.

The PgM will build a working knowledge of our systems integration process, product and service offerings, and general business. This knowledge is used to match the customer’s outsourcing requirements to our operational flow to ensure a consistent, on-time, and high-quality product is produced. Strong communication and cross-functional team leadership skills are necessary. The PgM will establish a total manufacturing plan to meet the customer’s needs while optimizing revenue and gross profit, and implement ongoing improvements to enhance program efficiency.

Responsibilities

• Act as a primary contact and escalation path for the customer throughout the life of the program
• Help facilitate the New Product Introduction process to ensure mass production readiness
• Assist internal teams to optimize profitability and inventory management
• Participate in the creation and execution of processes to ensure quality and on-time delivery
• Provide forecast data to internal teams and/or key suppliers
• Contribute to strategic supply chain agreements and material price negotiations
• Communicate our manufacturing capabilities and service offerings
• Establish strong relationships and support the “team” environment with our customers
• Coordinate and participate in business reviews
• Consistently look for new opportunities for upselling
• Support the sales team as needed to help close new business opportunities within the assigned account
• Identify and resolve issues that may arise in the program (technical, quality, supply chain, etc.)
• Adhere to Quality Management System

Requirements

• Able to facilitate communication between factories and vendors overseas
• Strong oral, written, and communication skills
• BS/BA in Business or a technical discipline, or 5+ years of equivalent professional experience
• Working knowledge of ERP/MRP structure
• Good working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Visio, and general computer knowledge
• SAP experience is a plus
• Manufacturing and/or Sales and Account Management experience is a plus

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) & Employer Matching
• Company Paid Group Life Insurance
• Paid Time Off
• Paid Federal Holidays