Program Manager

About the role

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

This position will report to the Bureau Chief or Deputy Bureau Chief, and is responsible for overseeing the management of the Arizona ambulance services Certificate of Necessity Licensing (CON) and rates program: The position will be responsible for the oversight of ambulance provider certification licensing, recertification, response time compliance, establishment of general public rates, charges, contracts, and performance improvement initiatives. The role will serve as a resource for all administrative/lead staff, and oversee work of direct reports for accuracy and compliance with applicable statutes, laws, and rules. The position will be a subject matter expert on statutes and rules, and will be expected to provide technical assistance and guidance to EMS providers.

Responsibilities

• Participate in the monitoring and evaluation of programmatic activities; strategic planning and performance improvement initiatives; program policy, procedures and rules revision; participate in meetings with key stakeholders and professional organizations for program and systems performance evaluation; attend and represent office at local, regional, state and national meetings as needed.
• Serve as a resource to other supervisory/lead staff in the bureau.
• Planning, administration and personnel management.
• Manage and direct subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations, etc.)
• Review, edit, and monitor program requirements; ensuring statutory and regulatory requirements are met.
• Ensure all forms and documents are accurately completed within required time frames; recommend corrective action plans as needed.
• Provide training and technical assistance to stakeholders; serve as a resource for EMS agencies, health care facilities, and other organizations as needed to ensure compliance with statutory and regulatory requirements.
• Participate in quality assurance/performance improvement activities.
• Other duties as assigned as related to the position.

Requirements

• Knowledge Of:
  • Public health programs at the state and local level.
  • Federal and state rules and regulations.
  • Considerable knowledge of the principles of accounting, interpretation of financial statements.
  • Computer programs and various software applications.
  • Data driven quality improvement programs.
  • Personnel rules relating to hiring, appraisal, and professional discipline as well as evaluation procedures and forms.
  • Project management methodology.
• Skill In:
  • Supervision and professional development of multiple direct reports.
  • Project Management and administration.
  • Interpretation and application of Statutes and rules.
  • Organization amid competing priorities and multiple tasks.
  • Conflict resolution.
  • Written and oral communication and presentation.
  • Critical Thinking and