Program Manager

Key Responsibilities

• Oversee daily operations across all the programs, ensuring compliance with licensing, health, and safety standards.
• Manage staffing levels, schedules, and attendance to ensure sufficient coverage and adherence to PCP requirements.
• Conduct regular scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions.
• Partner with the Program Director to address deficiencies and maintain audit readiness.
• Identify operational gaps and implement process improvements to enhance service delivery and efficiency.
• 24/7 on-call coverage for assigned homes.

Leadership, Training & Staff Development

• Provide training on essential daily living tasks, including cleaning, cooking from established meal plans, feeding, administering medications, and maintaining personal hygiene.
• Supervise and coach House Managers to ensure effective leadership, communication, and team performance.
• Lead regular program meetings to align staff on goals, updates, and expectations.
• Promote a culture of accountability, respect, and collaboration throughout all program teams.
• Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition.

Client Care & Support

• Ensure services are person-centered, goal-oriented, and aligned with individual support plans.
• Monitor the health and medical needs of individuals, promptly reporting any concerns, and ensure the timely completion of all medical appointments and necessary documentation.
• Work collaboratively with nursing and external case management teams to ensure holistic, coordinated care.
• Maintain open communication and manage relationships with families, guardians, and external stakeholders to ensure satisfaction and continuity of services.
• Develop and implement activity programs, including the Meaningful Day curriculum.

Administrative & Compliance Oversight

• Review and approve program documentation, incident reports, and attendance records.
• Ensure compliance with regulations and all internal policies and procedures.
• Ensure accurate and timely completion of all documentation, including billable records.
• Participate in inspections, audits, and investigations, ensuring timely resolution of any findings.
• Aid in managing budgets related to staffing, supplies, and maintenance needs.