Program Manager

Overview

The Program Manager ensures the successful delivery of high-quality programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with sites, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive participant results.

Responsibilities

• Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of AmeriCorps members.
• Monitor member performance, service hours, and professional growth; address concerns promptly and professionally.
• Facilitate and deliver member training sessions and onboarding activities.
• Collaborate with Internal Coaches/Site Supervisors and Coaching Specialists/Content Experts to manage member supervision, development, and performance.
• Serve as the primary operational contact for assigned sites, building strong relationships with administrators, Internal Coaches/Site Supervisors, and other staff.
• Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement.
• A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
• Partner with Coaching Specialists/Content Experts and site staff to ensure program fidelity and to maximize participant outcomes.
• Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
• Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
• Conduct AmeriCorps member interviews, document notes, and make selection decisions for assigned regions.