Program Manager

About the Role

Responsible for the successful development, implementation, schedule, and cost performance of major Aerospace customers, in accordance with contract requirements and company policies, procedures, and guidelines. Acquires follow-on business associated with areas of responsibility and supports new business development by leading major proposals personally or through subordinate program/project managers. Assists in the proposal process and coordinates with sales when required. Performs analysis for contract reviews using various software. Develops Quality Assurance Programs for all products and services. Develops and delivers required contract, departmental, project, and/or financial reports.

Responsibilities

• Provide clear objectives and direction in line with project/program scope
• Maintain accurate reporting of program and project performance, including external customer scorecards and survey results to drive improvements within the team
• Drive accountability for performance to key objectives
• Coordinate resource sharing with scheduling
• Conduct lessons learned review with the team
• Improve profitability
• Negotiate with customers for expedites and change order costs
• Review make/buy decisions within program/projects to support cost and/or schedule
• Identify and manage cost reduction initiatives including material, labor, and tooling savings
• Lead technical inquiries to understand and improve quality issues
• Resolve customer-related delays
• Solve customer problems and meet their needs
• Negotiate with customers regarding purchase order placement, quote determination, lead times, tooling, digital data, pricing, contracts, shipment dates, and delivery reports
• Communicate with customers to verify orders, define, and make targets accordingly
• Serve as the primary customer point of contact for on and off-site visits
• Increase total order volume
• Prepare and present program review and marketing information to customers
• Build customer relations through regular customer contact
• Conduct analysis of customer potential and present recommendations to management
• Identify and resolve potential risks
• Ensure programs are adequately resourced: materials, tooling, personnel, customer-provided items, outsourced items
• Other duties as assigned

Requirements

Experience and Education

4+ years of experience

Technical Skills

• Ability to identify and resolve problems in a timely manner or develop alternative solutions
• Proficient in the use of all Microsoft Office programs and Windows operating system
• Ability to thrive in a changing, fast-paced, growing, and dynamic business
• Detail-oriented and able to manage multiple projects simultaneously
• Strong written and verbal communication skills
• Excellent organization skills and attention to detail

Physical Requirements

• Extended screen time
• Long periods of sitting
• Potentially long hours

Travel

Occasional travel required.