Program Manager

About the role

The Program Manager acts as a friendly, helpful resource to clients and community partners. They represent the Foundation and promote the program in the community to foster growth, develop community resources, engage and retain clients. As part of their work with community organizations, the Program Manager builds and nurtures relationships with agencies that offer additional support services. The Program Manager plays an important role in the continuum of HIV care. The ultimate goal of AHF’s Mobile Clinic program is to assist clients secure and maintain stable and consistent healthcare, resulting in improved outcomes.

Responsibilities

• Program development and growth
• Monitoring of all metrics
• Guaranteeing a positive client experience
• Working with team members to ensure retention in care
• Managing daily operations (i.e. supplies, schedules)
• Managing maintenance logs and upkeep of the unit
• Providing phlebotomy and nursing services to the client and working with the Regional Director to ensure grant compliance
• Working closely with internal departmental partners and identifying external partners to meet the needs of clients
• Assisting individuals with mobile healthcare services and providing compassionate and non‑judgmental customer service