Program Manager

Responsibilities

• Support the end-to-end lifecycle of returned and liquidated inventory, including intake, inspection, and disposition.
• Identify process gaps and assist in implementing scalable solutions to improve operational efficiency and consistency.
• Coordinate with liquidation vendors to monitor service level agreement (SLA) performance.
• Troubleshoot and resolve operational issues in partnership with vendors and internal stakeholders.
• Contribute to liquidation performance improvements by supporting pricing strategies and inventory lotting optimization initiatives.
• Maintain documentation related to VAT, customs, and audit readiness requirements.
• Review vendor sales reports and perform reconciliations between processed inventory and reported sales activity.
• Validate vendor invoices against agreed commercial terms and pricing structures.
• Support purchase order (PO) management and accrual tracking processes.
• Partner with Finance, Accounting, and Accounts Payable teams to ensure timely and accurate vendor payments.
• Track and report on program performance metrics and use data to identify trends, risks, and operational issues.
• Support continuous improvement initiatives through analysis of operational and financial performance data.

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field preferred.
• 3-5+ years of experience in reverse logistics, supply chain operations, or a related field.
• Experience working with third-party vendors, liquidation partners, or logistics service providers.
• Familiarity with U.S. and Canada operational environments and regulatory requirements is preferred.
• Experience supporting operational reporting, reconciliations, and performance analysis.

Qualifications

• Strong organizational and operational management skills.
• Analytical mindset with the ability to support data-driven decision-making.
• Proficiency in SQL for analyzing and validating operational and financial data.
• Experience working with databases and maintaining data accuracy.
• Experience using Tableau for reporting and data visualization.
• Advanced proficiency in Microsoft Excel.
• Strong communication, collaboration, and stakeholder management skills.
• Able to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and problem-solving capabilities.

Skills

• Experience with reverse logistics and liquidation operations.
• Knowledge of vendor performance management and SLA monitoring.
• Familiarity with inventory disposition, recovery optimization, and reconciliation processes.
• Understanding of VAT, customs compliance, audit readiness, and Importer of Record (IOR) requirements.
• Experience supporting operational and financial performance improvement initiatives.

Benefits

• Medical, dental, and vision benefits.
• Health savings account with qualified medical plan enrollment.
• 10 paid days off.
• 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.

Pay

The typical base pay for this role across the U.S. is: $60.00 - $66.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

Schedule

Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

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