Program Manager

Responsibilities

• Manage and supervise field staff in the Syracuse Training Employment Funds office.
• Handle aspects of grants, education, training activities related to the promotion and delivery of high-quality education programs.
• Develop and maintain a wide array of relationships with key employer and union stakeholders.
• Oversee efforts on marketing, outreach, and recruitment in the Syracuse area.
• Implement innovative cohort initiatives, assess employee and employer needs, and seek to align interests.
• Research and manage grant-funded initiatives.
• Maintain and monitor adult education, professional, and workplace skills programs.
• Manage educational vendors.
• Create strategic plans for the department, addressing issues, identifying best practices, and documenting new processes.
• Lead teams through operational challenges such as change management, resource limitations, increased responsibilities, and staff conflicts.
• Perform special projects and assignments as directed by management.

Requirements

• Bachelor’s Degree in healthcare, education-related fields, or labor/management work or equivalent years of experience required.
• Master’s Degree preferred.
• Minimum five (5) years’ experience managing education or training programs for adult learners required, with at least two (2) years of supervisory experience.
• Intermediate skill level of Microsoft Word, PowerPoint, and Excel preferred.
• Experience running programs in a labor-management environment and/or supervising adult education or health care workforce programs.
• Experience with managing budgets and accounting transactions required.
• Strong project management experience required.
• Experience within healthcare sector or unions highly preferred.
• Excellent communication, interpersonal, leadership, and teamwork skills.
• Good organizational skills, ability to multi-task, meet deadlines, and work under pressure.
• Strong attention to detail, administration, and quantitative and qualitative analytical skills.
• Flexible and able to work well under pressure, multi-task, establish priorities, and constructively plan programs.
• Able to work flexible hours including some evenings and weekends as required.