Program Manager

Responsibilities

• Provide direct supervision, ongoing evaluation, motivate workplace skills staff on a daily basis which include initial orientation and ongoing coaching;
• Oversee and follow-up on member appeals, and create and execute weekly staffing schedule;
• Manage and track enrollments for educational programs, outcomes and expenditures;
• Prepare accurate reports; analyze enrollment data, tuition costs, and spending;
• Cookordinate and monitor college educational programs;
• Function as the liaison with other departments, committees, schools;
• Cookordinate and assist case managers in identifying students who are at risk of failing classes; coordinate tutoring as needed;
• Assist with student assessment, tracking and counseling; coordinate, facilitate, and mentor students to successfully complete the program;
• Cookordinate and assist the development of new education programs and initiatives; keep track of various resources at the Training and Employment Funds and provide referrals as appropriate;
• Establish efficient and standardized work process in collaboration with Associate Director; identify and troubleshoot issues;
• Perform additional duties and projects as assigned by management.

Qualifications

• Bachelor’s degree in education, training, or equivalent years of work experience required, Masters Degree preferred;
• Minimum five (5) years experience in training, finance, or workforce development required;
• Knowledge of Microsoft Word and Excel; experience with spreadsheets and database programs;
• Knowledge of higher education systems or experience counseling college students a must;
• Excellent interpersonal, organizational, follow-up, written and verbal communication skills;
• Available to work flexible hours including evenings and Saturdays as needed.