Program Manager, ACT Team

About the role

This position provides leadership and managerial oversight for an Assertive Community Treatment (ACT) team. The ACT team is a multidisciplinary team that provides a wide array of services to individuals with severe and persistent mental illness and dual disorders. ACT services are provided in the community and include, but are not limited to: mental health counseling, substance use counseling, skill building, medication management, budgeting, healthcare practices, and accessing community resources.

Core responsibilities

• Provide supervision and oversight to a multidisciplinary team, including: Community Support Specialist, Nurses (RNs and LPNs), Substance Use Specialist, Employment Specialist, Peer Support Specialist
• Lead daily organizational staff meetings to review each client's status and ensure coordinated, shared-caseload service delivery across the team, consistent with ACT fidelity standards
• Maintain appropriate staff-to-client ratios and ensure the team delivers the full range of services directly, rather than through outside referral
• Ensure the majority of client contacts take place in community settings rather than the office, in accordance with ACT fidelity guidelines
• Oversee hiring, onboarding, training, and ongoing supervision of ACT team members to maintain a fully staffed, fidelity-compliant team
• Ensure services are time-unlimited and individualized to support each client's recovery goals
• Career development and professional growth
• Coordinate with hospitals, crisis services, and community partners to support continuity of care during admissions, discharges, and transitions
• Assessment and treatment planning
• Provide individual mental health and substance use counseling
• Maintain 24-hour responsibility for on-call coverage and support to team members on call

Knowledge, skills, and abilities

• Ability to work within a collaborative and team-based approach
• Demonstrate and model the behaviors expected of your team
• Demonstrate creativity and innovation as it relates to enhancing the experiences of individuals seeking help
• Ability to manage multiple projects concurrently
• Well versed in Rule 132/140 and SUPR 2060/2090

Education and experience

• Master's degree in counseling, social work, psychology, or a related field
• LPC or LSW licensure required; LCPC or LCSW licensure preferred
• Valid driver's license, reliable means of transportation, and proof of current automobile insurance required

Benefits

• Time Off: Generous vacation, sick, and personal leave, plus nine paid holidays
• Wellness: Paid wellness day off every other week, Employee Assistance Program (EAP), and health club / fitness reimbursement
• Insurance: Optional health, dental, vision, and additional life insurance, plus flexible spending accounts (healthcare and dependent care)
• Retirement: 401(k) and Roth retirement plans
• Professional Growth: Tuition assistance program and continuing education opportunities
• Loan Forgiveness: Heritage is a National Health Service Corps site, providing access to the NHSC federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals)