Program Manager -Access & Capacity Management

About the role

We’re looking for a dedicated Program Manager -Access & Capacity to join our team and help us continue delivering the level of care our patients and families deserve.

What You’ll Do

• Program And Portfolio Management Lead and manage a portfolio of strategic projects across Ambulatory Access, ensuring timely delivery and measurable outcomes.
• Monitor performance measures, identify gaps, and implement corrective action plans to drive continuous improvement.
• Develop and maintain project plans, timelines, status reports, and stakeholder communications for active initiatives.
• Facilitate governance processes including committee updates, workgroup coordination, and executive reporting.
• Project manage and lead the operational integration of ambulatory clinics into the Patient Engagement Center (Contact Center).
• Collaborate and coordinate with IT, Telecom, and operational teams to lead projects and integration.
• Leverages reporting tools (EPIC Slicer Dicer, EPIC Reporting Workbench, Variphy Contact Center, Excel, Power BI, etc.) to analyze data and measure performance, in support of key programs and strategic initiatives.

Key Measures

• Schedule utilization rate
• No show rate
• Late cancellation rate
• Third next available appointment
• New patient lead times
• Referral to visit cycle time
• Referral retention
• Patients seen per hour
• Self-scheduling adoption rate
• First call resolution
• Patient experience

What You Bring

• BA/BS Degree preferred or equivalent work experience in patient care or related setting such as clinic, ambulatory care center, medical call center, or physician office.
• Experience with EPIC Cadence preferred
• 3-5 years working in physician practice/ambulatory access setting preferred

Skills, Abilities And Attributes

• Ability to manage and deliver a portfolio of concurrent projects with competing timelines and stakeholder demands.
• Skilled at developing and maintaining project plans, status reports, and governance documentation.
• Strong analytical thinking with the ability to interpret data and identify gaps requiring corrective action.
• Strong technical proficiency with ability to independently leverage complex reporting tools.
• Ability to translate complex clinical and operational requirements into scalable tools.
• Strong stakeholder engagement and relationship building skills.
• Comfort in navigating ambiguity and leading through change.
• Exceptional written and verbal communication skills.
• Highly organized with strong attention to detail and follow-through.
• Self-directed and motivated with a bias towards action.
• Patient-centered mindset.
• Ability to manage through influence in a matrixed environment.

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.