Program Manager 3 (CV40-221) - Operations Division

About the role

Volunteers of America Delaware Valley is looking to hire a Program Manager 3 to join our highly dynamic and growing team. They will report to the Director and will become a vital part of their treatment team of the facility.

Responsibilities

• Overall supervision of Program Assistants and other assigned staff, including recruitment, interviewing, hiring, training, evaluating, and scheduling.
• Oversee ongoing security and safety of the facility and accountability for the resident population.
• Supervise orientation of all new residents.
• Coordinate and supervise Program Assistants and other staff who provide hands‑on services tailored to client needs.
• Complete performance evaluations and assist the Director in conducting on‑site training and staff development programs.
• Assess training needs of assigned staff, schedule training as needed, and ensure attendance.
• Create staff coverage schedules and arrange for emergency coverage when necessary.
• Respond to all pages and calls from program staff; provide emergency coverage when necessary.
• Coordinate community service projects as assigned.
• Assess operational needs of the facility and solicit competitive bids for facility equipment.
• Ensure fire safety compliance.
• Collaborate with outside agencies to meet facility needs with Director's approval.
• Ensure facility cleanliness; schedule and conduct regular facility inspections.
• Conduct contraband searches of the facility under the Director's supervision.
• Document facility maintenance and life safety equipment needs per Central Maintenance policy.
• Prepare and submit bi‑weekly payroll information (time sheets and personnel actions) for assigned staff in the required time frame.
• Oversee facility security and monitor sign‑in/out procedures.
• Oversee bed arrangements for new residents and residents requesting transfer to another living area.
• Responsible for ensuring adequate meals are available for clients.
• Oversee monitoring of all medication to clients and documentation in the Medication Log.
• Provide support to the Director.
• Facilitate and/or co‑facilitate House Meetings.
• Perform any duties assigned by Supervisor/Director.

Requirements

• Occasionally required to smell, stoop.
• Regularly required to use hands to handle or feel.
• Frequently required to reach.
• Regularly required to stand, walk, sit, talk, and hear.
• Occasionally required to lift and move up to 25 lbs.
• Regularly required to lift and move up to 10 lbs.
• Ability to observe an area that can be seen up and down or to the left and right while eyes remain on a given point.
• Ability to see clearly at 20 inches or less.
• Ability to see clearly at 20 feet or more.
• Ability to identify or distinguish colors.

Qualifications

• Minimum of a high school diploma or GED.
• Minimum of 6 months experience as an agency program assistant preferred, or two years of human services experience with previous supervisory experience.

Skills

• Strong interpersonal skills and capacity to interact effectively with clients, team members, and outside agencies.
• Effective written and verbal communication skills.
• Basic computer experience preferred.