Operations Program Manager III
About the role
Under minimal supervision, responsible for division/department operations, pertaining to administrative, financial, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division/department. Assist in evaluating current and proposed systems and procedures. Recommends changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Responsibilities
- Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah's policies.
- Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
- Markets and promotes new and existing programs and services to internal and external customers.
- Participates in University-wide committees to establish customer service standards and administrative plans and policies.
- Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
- Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
- Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
- Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations.
- Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.
Work environment
- Nearly continuously: Office environment.
Physical requirements
- Nearly continuously: Sitting, hearing, listening, talking.
- Often: Repetitive hand motion (such as typing), walking.
- Seldom: Bending, reaching overhead.
Qualifications
Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
The department may hire at the following job level:
- Operations Program Manager, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work