Program Manager 1

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest. Compass is guided by the belief that "Everyone Deserves A Home" and envisions a world in which every person lives in a safe, caring community. In this role, you will support a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

Benefits

• A 37.50-hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency-recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

About the role

Since 1999, Cascade Women’s Program has provided a safe place to live and access to vital resources for female-identifying individuals who have experienced homelessness for more than a year or have a documented disability. The program provides 32 units of permanent supportive housing, along with case management and support from a skilled, compassionate staff.

Responsibilities

• Planning & Operations:
  • Ensure financial performance for programs through proper budgeting along with monitoring of revenue and expenses
  • Facilitate quality and timely service delivery by working with staff to review workflows and update practices
  • Work with Coordinators to develop schedules that ensure adequate coverage to provide service delivery and milieu management
  • Ensure program-specific data collection systems are in place and that staff properly enter data in a timely fashion
  • Monitor program revenue and expenses
  • Ensure timely reporting to all program funders by producing all monthly, quarterly, and annual invoices/billing/reports per funder requirements
• Participation in Service Delivery:
  • Partner with other Program Managers, the Deputy Director, and Director of Housing Services in the facilitation of program improvements and development
  • Ensure knowledge of operation and awareness of emergent issues by being available to residents
  • Occasional case management or handling of other resident issues, as well as covering various shifts and other staff assignments
  • Ensure timely and accurate data entry into all program-specific databases
  • Create monthly statistical reports for internal and external purposes and analyze trends or critical findings
  • Use data from monthly and quarterly reports to analyze service delivery revenue (participant program fee/rent collection) and vacancy rates to identify areas for improvement as well as identify new sources of revenue
• Representation & Advocacy:
  • Collaborate with existing partnerships including NeighborCare, CREW, and REACH, as well as developing new partnerships
  • Collaborate with the Property Management company to ensure Compass policies and practices are adhered to
  • Represent the agency in community advocacy efforts by serving on boards, coalitions, and work groups that influence public policy and community efforts to end homelessness
  • Build and enhance external relationships through coalitions and with contract monitors to foster positive working relationships and to secure future funds
  • Develop and maintain sponsoring relationships with churches, community groups, and businesses to obtain general financial support, in-kind donations, and volunteers for each program
  • Support proposal development by providing data and other requested content in support of funding proposals
• Staffing:
  • Hire, train, and supervise Housing Case Managers, Program Assistants, and Relief Staff to ensure effective delivery of trauma-informed services
  • Develop schedules and ensure shift coverage to provide service delivery points
  • Serve as the first point of contact for staff call-outs and no-shows, which may require finding relief coverage or covering the shift yourself, as needed
• Leadership:
  • Recognize the value that different perspectives and cultures bring to the organization
  • Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate
  • Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor
  • Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position
  • Serve as a member of the management team
  • Facilitate regular team staff meetings
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance
  • Take prompt corrective action where necessary or suggest alternative courses of action which may be taken
  • Handle conflict situations proactively and effectively, modeling good conflict resolution skills
  • Create a climate where staff are challenged, supported, and motivated to do their best to help the individual, team, program, and agency meet its goals
  • Build strong teams that apply their diverse skills and perspectives to achieve common goals in a mutually supportive fashion
• Supervisory Responsibilities:
  • Carry out supervisory duties in accordance with the agency policies and applicable laws
  • Directly supervise Housing Case Managers and Program Coordinator, including interviewing, hiring, and training staff; planning, assigning, and directing work; monitoring performance; providing recognition to staff; providing coaching/counseling and discipline when necessary; addressing complaints and resolving problems

Requirements

• Demonstrated ability to effectively oversee the operations and management of a complex program including the coordination, supervision, and direction of people
• Demonstrated ability to interpret contracts, fulfill funder requirements, and comply with regulations related to government contracts
• Demonstrated knowledge of local resources and services for low-income individuals and families and the ability to develop a network of providers to serve the needs of agency clients
• Demonstrated knowledge of best practices in “housing first,” harm reduction, de-escalation, mental health, chemical dependency, and other related models and techniques
• Experience with a permanent supportive housing model that is based on collaboration between program and property management
• Model sound interpersonal boundaries and emotional intelligence
• Promote a team environment that values, encourages, and supports differences
• Relate openly and comfortably with people from all backgrounds while valuing different points of view
• Strong problem-solving, time, and project management skills
• Work independently and as part of a team, particularly to exercise sound decision-making in the absence of supervision, with strong collaboration skills
• Excellent written and verbal communication skills with the ability to communicate effectively about technical problems and solutions
• Aptitude for learning new technology skills with Microsoft products and other internet-based software
• Ability to learn new functions on office equipment and devices (printer, scanner, projector, mailing machine, copier)

Qualifications

• A minimum of 4 years’ experience in a human service setting with homelessness or supportive housing, mental illness, substance abuse, employment, or domestic violence organization, preferred
• A minimum of 2 years’ experience in direct supervision/management of direct service employees, preferred
• 2 years’ experience in developing and enforcing operating and services procedures, identifying and implementing best practices in working with individuals experiencing homelessness and poverty, required
• Experience in outreach, case management, and other direct service delivery for homeless and low-income families and individuals, required
• Experience in managing a low-income housing facility including dealing with landlord-tenant-related issues, required
• Experience in grant/contract oversight and reporting including budget management, preferred
• Familiarity with topics of housing instability, poverty, mental health, substance use, sexual assault, and/or domestic violence, required
• Experience working in an environment where language may be a barrier, preferred
• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred
• Current WA State Food Handlers Permit, preferred (if not current, will be sponsored within 1 month of hire)
• Valid WA driver’s license, proof of car insurance, and a driving record that meets Compass standards, required
• A degree in social work or related field will be seen as a complement to the required experience

Pay

$81,124.61–$89,894.28 annual, dependent on experience

Schedule

• Weekdays plus evenings and weekends as needed for emergencies
• Unpaid lunch period (flexible)

Location: South Lake Union Neighborhood (Seattle, WA)

Reports to: Deputy Director of Permanent Supportive Housing

FLSA Status: Exempt