Program Manager 1

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Manager 1 (PM1) is an entry-level role responsible for managing basic customer accounts and ensuring smooth program execution. The PM1 focuses on coordinating operational and service requirements across cross-functional teams (CFTs) while adhering to organizational processes. This role is critical in building foundational skills for more complex program management and customer interaction. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Responsibilities

• Define program scope and customer requirements, ensuring alignment with internal capabilities and service standards.
• Monitor operational performance metrics (e.g., on-time delivery, quality, responsiveness) and provide recommendations for unresolved issues.
• Collaborate with Customer Focused Teams (CFTs) to manage customer deliverables, addressing potential issues through proactive communication.
• Contribute to budget planning, including revenue and material forecasting, and support quoting activities.
• Ensure adherence to customer requirements and quality standards, escalating issues as needed.
• Apply problem-solving tools like 5-Why analysis to address challenges and identify mitigation steps for risks.
• Advocate for customers by aligning their needs with internal goals and providing regular updates with clear documentation.
• Build knowledge of lean principles, New Product Introduction (NPI), and Creation’s processes while mentoring interns and contributing to team development.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant industry experience in operational or program management roles.

Skills

• Foundational understanding of NPI processes and lean principles.
• Proficient in MS Office, including Excel, Teams, and PowerPoint.
• Strong organizational and communication skills, with the ability to manage multiple priorities.
• Basic knowledge of financial concepts, including cost variances and forecasting.
• Self-motivated and capable of working independently while collaborating with cross-functional teams.