Program Management Support Representative

Specific Duties

• Provide support to the program management team for all business & personal needs including: calendar management, arranging travel, arranging digital & in-person meetings, and drafting correspondences.
• Support the creation and building of long-term customer relationships.
• Interface daily with clients, account managers, and internal departments to quickly resolve issues.
• Identify problem areas and suggest new and innovative solutions for resolving issues.
• Compile, maintain, and report on contract performance analytics.
• Work with Program Management team to attain required Key Performance Indicators.
• Support the creation/building of long-term relationships with customers and supply chain equally.
• Make recommendations to improve existing program management procedures and continually evolve processes to streamline effectiveness.
• Perform order entry, review, track, and process orders, and create credit requests.
• Manage internal customer requirements for all program management related orders.
• Track individual supply chain (vendor) quality and delivery ratings.
• Understand and comply with all customer quality requirements.

Standard Requirements

• Comply with all requirements of International Standard ISO9001 and ISO27001, NIST 800-171, CMMC - Cyber Security and Informational Data Security Requirements.
• Aerospace Management System Standards AS9100, AS9120, IDEA-QMS-9090, ASA-100 and supporting construct standards AS6081, IDEA-STD-1010, AC7402-CAAP, CCAP-101, FAA AC00-56, ANSI/ESD S20.20.
• All employees shall commit and comply with the requirements of AS5553 for Counterfeit Electrical, Electronic and Electromechanical (EEE) Parts - Avoidance, Detection, Mitigation and Disposition practices.

Education / Experience / Competency

• High school diploma (or equivalent), but college education preferred.
• Strong Microsoft 365 skills.
• Effective verbal communication skills.
• Strong customer empathy/superior customer service skills.
• Highly organized and strong attention to detail.
• Ability to work independently.