Program Management - Program Manager II

About the role

The Program Management - Program Manager II role oversees the day-to-day execution for retail and telecommunications repair, maintenance, and supply fulfillment operations across North America. The role requires hands-on experience in retail operations, vendor management, and continuous improvement.

Responsibilities

• Oversight of daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, and service performance.
• Tracking corrective and preventive actions, non-compliance trends, and documentation accuracy.
• Converting improvement findings into standard operating procedures and training materials.
• Driving repair, maintenance, and warehouse improvements that increase efficiency and operational consistency.
• Partnering with suppliers, carriers, and third-party logistics providers to resolve material and service escalations.
• Collaborating with internal teams including merchandising, sales, and finance.
• Supporting new product introductions, retail refresh activities, and operational scaling.

Requirements

• 3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field.
• 3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, or vendor management.
• Experience supporting big-box retail or multi-site retail execution.
• Vendor management skills, including service level agreements, scorecards, and service reviews.
• Proficiency in Google Suite and Microsoft Suite.
• Ability to travel within the U.S. and Canada as business needs require.

Preferred Qualifications

• Background in consumer electronics or tech retail industries.
• Six Sigma, PMP, or other process improvement or project management certification.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program, a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, certification discounts and other perks to associations like CompTIA and IIBA. A dedicated customer service team addresses questions around benefits and other resources, and a certified Career Coach is available. For more information, see the 'Welcome Packet' provided by an Everforth Apex team member. Everforth Apex is an equal opportunity employer and considers qualified applicants with criminal histories in a manner consistent with applicable law. For ADA accommodations, contact the Benefits Department at [email protected] or 804-523-8228.