Program Management - Program Manager II

About the role

This role involves engaging with cross-functional teams to launch successful localized products and driving the adoption of optimal solutions to enhance the international user experience.

Responsibilities

• Engage and build relationships with cross-functional teams and stakeholders, including Product, Engineering, and Marketing, to launch successful localized products.
• Design and implement efficient and scalable end-to-end localization frameworks for various products and content types.
• Guide stakeholders to ensure localization best practices are followed and drive efficient execution.
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality.
• Actively seek opportunities to optimize the international user experience and influence the adoption of optimal solutions.
• Partner across the internationalization team to ensure the right resources are in place and all deliveries are completed at the expected standards.
• Review assigned project progress against timelines to identify risks and blockers.
• Communicate with the main Localization Program Manager to coordinate priorities and plans.

Requirements

• Experience: 3+ years of experience in localization program or project management.
• Experience with product localization in complex and dynamic environments.
• Experience working closely with product partners such as Product Management and Engineering.
• Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices.
• Experience identifying and driving forward work in an ambiguous environment.
• Experience analyzing and interpreting complex data sets to inform business decisions.
• Skilled in building and optimizing complex workflows.
• Track record of staying focused, prioritizing, and creating structure across large, ambiguous programs and setting goals for long-term initiatives.

Qualifications

• BA/BS or equivalent work experience in localization or internationalization project or program management.
• Familiarity with localization standards and best practices.

Preferred Qualifications

• Knowledge of additional languages other than English.
• Exposure to SQL, analytics tools, or a coding language.
• Athorough understanding of translation technologies like translation memories, machine translation, and CAT tools.
• Familiarity with internationalization standards such as Unicode and CLDR.
• Experience working with localization vendors.
• Knowledge of AI technologies and potential application in localization workflows.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.