Program Manager II

About the role

Program Manager II is located in Santa Rosa, CA. SMC Ltd., a global premium supplier to the medical market, seeks a Program Manager II to oversee new projects and programs, manage customer communication, and contribute to team efforts.

Responsibilities

• Directly responsible for the successful introduction of assigned new projects and programs.
• Act as the single point of contact for customer communication, ensuring customer satisfaction and clear communication of customer requirements to all departments.
• Lead the development of account plans with Business Development Manager (BDM) and manage sales pipeline.
• Identify, implement, and mentor on process improvement opportunities to increase team efficiency.
• Provide advice and mentorship to project team members and less-experienced project managers.
• Manage an entire portfolio of programs, balancing multiple projects while maintaining quality.
• Create and control project Work Breakdown Structures (WBS), project gantt charts, action plans, status updates, and budget tracking controls.
• Create Project Charters and manage Change Control trackers with customers.
• Coordinate all project activities/deliverables across internal departments/functional groups and within the customer.
• Foster teamwork and lead cross-functional project teams to achieve project goals.
• Develop validation strategies for new products, transfers, and process improvements.
• Support business development and quoting teams, providing customer support for product Design for Manufacturability (DFM) and mold, fixturing, work cell layout, and automation design.
• Ensure compliance with ISO and other regulatory requirements and company procedures.
• Handle all customer communication activities and coordinate customer meetings.
• Initiate, author, and approve validation protocols and completion reports as needed.
• Apply Lean Manufacturing and Six Sigma principles for new product launches.
• Support the development of work center layouts, estimate production times, staffing requirements, and related costs.
• Evaluate existing product flow, investigate new technology developments, and drive process improvements.
• Oversee production, installation, calibration, operation, maintenance, repair, and development of new, modified, and existing equipment and fixtures.
• Support operator training process/certification for new products.
• Support standardization practices across manufacturing or engineering activities.
• Contribute to continuous improvement of validation, project management, and other ISO and company processes and procedures.
• Support planning and forecasting activities with scheduling, customer service, and accounting personnel.
• Generate customer quotes for engineering services, equipment, product pricing, and molds.
• Initiate Engineering Change Requests (ECO) at product launch, throughout the duration of the project, and release to production.
• Maintain engineering and production files with proper paperwork and documentation.

Qualifications

• Bachelor’s degree in Engineering or equivalent years of experience in a related field.
• Strong ability to think outside the box and develop solutions to complex issues.
• Excellent interpersonal and communication skills.
• Able to work effectively in a team and under pressure.
• Strong knowledge of MS Project and MS Office software.
• Basic CAD knowledge, preferably in SolidWorks.
• Medium to high knowledge in statistical analysis.
• Previous leadership experience and experience within the medical device industry are desirable.

Desirable Qualifications

• Previous experience with lean manufacturing concepts.
• ADA Requirements: Typically sits, grasps items, and performs keyboarding for frequent operation of a computer. Stand, walk, bend, reach or otherwise move about occasionally. Lift, move or otherwise transfer items up to 30 lbs. occasionally. Occasional exposure to typical machine shop physical hazards.