Program Management & Implementation

Job Type Regular Work Location: Dallas/Fort Worth International Airport - DFW Airport, TX 75261 Overview 2020 Companies is now hiring a Program Management & Implementation (PMI) Manager The Program Management & Implementation (PMI) Manager supports the successful planning, coordination, and execution of multiple projects and programs across the organization. This role provides cross-functional visibility into project timelines, resource requirements, operational dependencies, and potential risks to ensure projects are positioned for successful delivery. Working closely with Account Management, Project Coordination, Field Operations, Scheduling, Training, Quality Assurance, and other internal stakeholders, the PMI Manager helps align project execution with operational capacity and business priorities. Unlike traditional Project Managers who focus on individual project deliverables, the PMI Manager maintains a broader view of concurrent projects, identifies potential conflicts, coordinates shared resources, and supports consistent operational processes. The ideal candidate is highly organized, analytical, proactive, and comfortable working across departments to solve problems, improve processes, and keep complex initiatives moving forward. Our Benefits Paid weeklyWork remotely, from homeHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysPartial mobile reimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees' special pricing for multiple clients Job Description Key Responsibilities Program Coordination & Operational Planning Maintain a consolidated view of active and upcoming projects, including key milestones, launch dates, resource requirements, and dependenciesCoordinate with Account Managers, Project Coordinators, and operational teams to support project readiness and successful implementationIdentify scheduling conflicts, overlapping project requirements, and potential resource constraintsSupport cross-functional planning meetings, documenting decisions, action items, owners, and deadlinesMonitor program-level timelines and proactively escalate risks that could affect multiple projects Resource & Capacity Coordination Partner with Field Operations, Scheduling, Training, and other departments to understand available resources and upcoming demandsTrack resource requirements across concurrent projects to identify capacity concerns and competing prioritiesSupport operational leadership in evaluating workload distribution and prioritizationProvide visibility into anticipated resource needs to support staffing and execution planning Risk Management & Issue Resolution Identify operational risks, project dependencies, and potential execution bottlenecks before they impact deliveryMaintain centralized risk, issue, and action-item trackersCoordinate cross-functional follow-up to ensure issues are assigned, addressed, and resolvedEscalate unresolved risks or conflicting priorities to the appropriate leadership teamTrack recurring operational challenges and recommend opportunities for improvement Reporting & Stakeholder Communication Develop and maintain program-level dashboards, trackers, and status reportsConsolidate project updates into clear summaries of operational readiness, risks, resource constraints, and upcoming milestonesProvide timely updates to operational leadership and cross-functional stakeholdersEnsure key project information is accurate, accessible, and consistently maintainedSupport leadership meetings with relevant program metrics, action items, and follow-up documentation Process Improvement & Standardization Support the development and maintenance of standardized project readiness checklists, workflows, templates, and proceduresIdentify opportunities to reduce duplicated effort, improve handoffs, and strengthen communication between departmentsPartner with operational leadership to implement process improvements and track adoptionSupport lessons-learned reviews and incorporate findings into future planningPromote consistent use of established project management tools and operational processes Qualifications Required 2+ years of experience in project management, program coordination, operations, implementation, or a related roleStrong organizational skills with the ability to manage multiple priorities and competing deadlinesExperience coordinating work across multiple teams or departmentsProficiency in Microsoft Excel and other Microsoft Office applicationsExperience maintaining project trackers, schedules, status reports, and action-item logsStrong written and verbal communication skillsAbility to identify risks, anticipate challenges, and escalate concerns appropriatelyStrong attention to detail, problem-solving skills, and follow-through Preferred Experience supporting multiple concurrent projects or large-scale operational programsFamiliarity with field operations, retail merchandising, scheduling, or distributed workforce environmentsExperience with Airtable, Salesforce, Smartsheet, Microsoft Project, or similar project management platformsFamiliarity with resource planning, capacity management, and operational performance reportingExperience supporting process improvement or change management initiatives Key Competencies Cross-Functional CollaborationPlanning & PrioritizationOperational AwarenessProactive Risk IdentificationAnalytical ThinkingCommunication & Stakeholder ManagementAccountability & Follow-ThroughProcess ImprovementAdaptability & Problem-Solving Key Performance Indicators (KPIs) Performance May Be Evaluated Using The Following Measures Project Readiness & Coordination: Timeliness and completeness of operational readiness tracking before project launchesRisk Identification & Escalation: Proactive identification, documentation, and escalation of cross-project risksResource & Capacity Visibility: Accuracy and timeliness of resource demand tracking and capacity reportingReporting Accuracy & Timeliness: Consistent delivery of accurate program-level status reports and dashboardsCross-Functional Follow-Through: Timely tracking and closure of assigned action items and operational dependenciesProcess Improvement & Standardization: Contributions to improved workflows, documentation, and operational consistency Success in This Role A successful PMI Manager helps the organization move from reactive project management toward proactive operational coordination. Success means that leadership has clear visibility into upcoming project demands, cross-functional teams understand their responsibilities and dependencies, potential conflicts are identified early, and projects move through planning and execution with fewer preventable disruptions. The PMI Manager plays an important role in helping 2020 Companies scale its operations while maintaining consistent execution, strong internal collaboration, and positive client outcomes. What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.