Program Lead - Youth Sports Facility

Key Responsibilities

• Serve as the primary Manager on Duty (MOD) for assigned shifts, overseeing daily facility operations and safety, providing day-of direction in the absence of the General Manager (GM) or Program Manager (PM).
• Open and close the facility according to established procedures, including safety walkthroughs and equipment checks.
• Serve as the first point of contact for parent and family concerns, day-of scheduling issues, or on-floor incidents, resolving or escalating as appropriate.
• Monitor class flow, staff coverage, and floor safety across all programs (gymnastics, ninja, recreational) during assigned shifts.
• Respond to and document incidents, injuries, or behavioral concerns in accordance with academy protocols.
• Aid with program and equipment changeovers across all programs including recreational, junior and ninja to ensure the floor is safely and efficiently prepared for scheduled classes and activities.
• Support front desk and check-in operations during peak hours or staff shortages.
• Aid with staff scheduling coordination, tracking coverage needs and communicating changes to coaches and management.
• Maintain accurate records of incidents, attendance, and shift logs.
• Respond to family communications regarding account, scheduling, or program questions as needed.
• Attend staff meetings, required training, and administrative check-ins with the GM/PM.
• Support coordination of program logistics across departments, including junior gymnastics, ninja, and recreational gymnastics, with class scheduling, space and equipment allocation, and seasonal calendar planning.
• Support approved programming initiatives by creating instructional resources, including skill demonstration videos, to help coaches consistently execute lesson plans and program standards.
• Support the Program Manager with event and showcase logistics, including registration, staffing, setup, and breakdown.
• Support the implementation and rollout of new programming initiatives across the facility.
• Step in to teach or assist as needed (across junior gymnastics, ninja, and recreational gymnastics) when a coach is unavailable.
• Maintain the coaching knowledge and required certifications necessary to safely lead or support assigned classes when providing coverage.
• Uphold and model the academy's core values of respect, teamwork, and excellence in all interactions.
• Perform other duties as assigned.

Core Competencies

• Strong operational and organizational skills; ability to manage multiple priorities in a fast-paced environment.
• Sound judgment and composure under pressure, especially when resolving in-the-moment issues.
• Strong interpersonal and communication skills with staff, families, and leadership.
• Dependable, punctual, and adaptable across a variety of daily demands.

Requirements

• Strong gymnastics knowledge and experience, either as a participant, coach, or both (required).
• CPR, First Aid, and Safesport certifications (required).
• Previous experience in gymnastics, children’s enrichment, fitness, or youth development programs (required).
• Prior management or leadership experience preferred.
• Excellent customer service, communication, and organizational skills.
• Ability to maintain a clean, safe, and engaging environment.
• Basic knowledge of sales, enrollment, or business development within a service-based environment is a plus.

Work Schedule & Environment

• Onsite presence required to support daily gym operations.
• Availability to work evenings and weekends as needed for classes, camps, events, or peak programming times.
• Active, energetic gym environment with frequent interaction with children, parents, and staff.
• Fast-paced and dynamic setting, requiring adaptability to shifting program and operational needs.
• Collaborative, team-focused culture committed to safety, excellence, and fun.

Physical Requirements

• Regularly standing, walking, and moving throughout the gym and facility.
• Frequent lifting, moving, and adjusting of gymnastics/ninja equipment (up to 40 lbs).
• Ability to assist with spotting and participate in floor activities when needed.
• Comfortable working in a lively environment with children and families.