Program Lead, Executive Operations

About the Opportunity

The organization is seeking a Program Lead, Executive Operations to join its Executive Operations team and partner closely with senior leaders across the business.

Why Work Here?

• BIG Challenges: The organization is solving complex and unique problems that have plagued the healthcare industry.
• Talented People: The team consists of incredibly talented and proven individuals who have made their mark before joining forces to build exceptional software for rehab therapists.
• Healthy Approach: While long hours are sometimes needed, individuals own their workload, and the entire organization takes a proactive approach to mental health and work-life balance.
• Supportive Culture: The organization fosters a culture of empowerment, autonomy, and collaboration, giving employees the freedom to make decisions and take ownership of their work.
• Growth Opportunities: The organization is growing quickly, offering ample opportunities for employees to take on new responsibilities and advance their careers.
• Meaningful Work: The organization helps rehab therapy practices operate more efficiently so clinicians can spend more time focused on their patients.

Key Responsibilities

• Executive Operating Cadence & Execution:
• Own executive and leadership operating rhythms end-to-end, including agendas, advance materials, decision capture, action items, and follow-through.
• Translate leadership discussions into clear decisions, named owners, deadlines, and measurable next steps.
• Drive commitments to completion across teams and proactively surface anything that is at risk of slipping.
• Produce first drafts of executive briefing documents, All Hands content, operational sections of board materials, and recurring leadership reporting.
• Build and maintain reporting in Google Sheets and Excel, providing clear written commentary that explains what the numbers mean and where leadership attention is needed.
• Executive Business Partnership & Decision Support:
• Partner closely with assigned executive leaders and develop deep fluency in their areas of the business, priorities, goals, and key performance measures.
• Prepare leaders for important meetings and forums by anticipating questions, identifying what has changed, and clarifying where decisions are needed.
• Synthesize complex, cross-functional information into a clear executive-level view.
• Surface risks, dependencies, opportunities, and slipping commitments before they become larger issues.
• Represent executives as a delegated proxy in specifically defined forums, absorbing context and reporting back with clear outcomes and next steps.
• Cross-Functional Initiative Ownership:
• Own high-priority executive initiatives assigned through Executive Operations from planning through execution.
• Establish clear plans, milestones, risks, stakeholder communication, decisions, and desired outcomes.
• Drive initiatives to completion across teams where formal authority may not exist.
• Create alignment among stakeholders and create accountability for commitments and deliverables.
• Adapt across a wide range of initiatives, from process and people programs to technical or systems-oriented projects, without needing to be the subject matter expert from day one.
• Executive Support & Administration:
• Provide strategic calendar support as needed to protect executive focus and ensure time is aligned with the highest-priority work.
• Cook up complex travel, leadership meetings, and event logistics.
• Support expense management, vendor coordination, and other operational needs.
• Handle sensitive and confidential information with exceptional judgment and discretion.

What Success Looks Like

• Leadership discussions consistently translate into clear decisions, ownership, and completed action.
• Senior leaders receive strong business partnership, context, and decision support.
• Executive operating rhythms run smoothly with strong preparation and visible accountability.
• Cross-functional initiatives move forward with clear ownership, urgency, and momentum.
• Risks and dependencies are surfaced early rather than after they become problems.
• Executive leaders gain meaningful operating leverage through work that is effectively delegated and executed.

What We're Looking For

• 5+ years of experience in a high-growth B2B SaaS environment, ideally within business operations, executive operations, program/project management, Chief of Staff, or strategic executive support.
• Demonstrated experience owning an executive or leadership operating rhythm from start to finish, rather than simply participating in one.
• Penned experience driving complex, cross-functional programs to completion without formal authority over the teams involved.
• Strong business acumen and intellectual curiosity with the ability to quickly understand how different functions operate and how the business makes money.
• Exceptional written communication and synthesis skills, particularly for executive audiences.
• Ability to turn complex or ambiguous discussions into concise, actionable plans and documentation.
• Advanced proficiency in Google Sheets and Excel, including the ability to interpret data and clearly communicate what it means.
• Strong judgment and absolute discretion when working with confidential or sensitive information.
• Comfort interacting with senior leaders and acting as a delegated proxy when appropriate.
• Ability to operate effectively in ambiguity and create structure, processes, and playbooks where they don't yet exist.

Strong Plus

• Experience within healthcare or health technology, particularly EMR, revenue cycle management, or payer operations.
• Experience supporting board or investor reporting cycles.
• Experience using modern AI tools as part of day-to-day workflow.
• Experience working within a distributed organization or a company undergoing rapid growth and scaling.
• Exposure to business intelligence tools or SQL.

Perks - What you can expect

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• MEDICAL, DENTAL, and VISION insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401(k)
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

The organization is committed to fostering a fair and respectful work environment. As part of this commitment, it is the policy not to hire individuals from the company's customers unless they have obtained their current employer's explicit consent. This is to uphold strong professional relationships and respect the agreements and commitments customers have with their employees. Understanding and cooperation regarding this policy is appreciated.

The organization is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. Diversity is celebrated, and an inclusive environment is created for all employees.

The organization is an E-Verify Employer.