Program Engineer/Technical Sales

About the role

The Program Engineer is a key sales team member, providing support and consultation on a global scale for work tooled/textured in the Asia Pacific region. In addition to interfacing with customers directly, this role acts as a liaison to internal stakeholders (sales, operations) in peer regions to ensure timely communication, job tracking/updates, consult, and problem resolution for customer work in APAC. As a trusted and professional sales team member, the Program Engineer promotes the combined offerings of Standex Engraving.

Responsibilities

• Responsible for end-to-end program management, including program and project planning, progress tracking, cost control, risk identification, and problem-solving to ensure projects are delivered on time and with qualified quality.
• Develop a strong consultative relationship with customers.
• Promote the combined offerings of Standex Engraving (Chemical, Laser, Tool Finishing, etc.).
• Provide customers with technical support and solutions (tooling, molded parts, etc.).
• Manage the details of upcoming jobs to ensure that tools are ready to move through the texturing process when they arrive at the facility.
• Ensure accurate and timely dissemination of information.
• Perform intermediate to advanced part mark-ups and texture line-ups.
• Attend customer meetings.
• Communicate with customers on requirements, coordinate with internal departments including production, engineering, and quality, allocate resources effectively, and promote cross-departmental communication and collaboration.
• Manage program documentation, organize meetings, prepare progress reports.
• Control key program milestones and standardize program management processes.

Requirements

• University degree (4-year) or above required.
• Relevant working experience in project or program management; experience in mold industry projects is preferred.
• Familiar with project team collaboration and project execution processes.
• Experience with/understanding of the Chinese culture preferred.

Skills

• Proactive and results-driven with strong execution; eager to learn with good adaptability.
• Excellent communication and coordination skills with a strong sense of responsibility.
• Basic Chinese communication (Mandarin) preferred.
• Flexible working hours (early mornings, evenings) to accommodate Asia Pacific office hours/time zone.
• Detail-oriented.
• Good communication of technical details is essential, both verbally and written.
• Self-starter with the ability to work under minimal supervision.
• Ability to effectively interface with an array of customer personalities in various situations.
• Strong collaboration skills to work cross-functionally.
• Accurate transcription of information – proficient data entry skills.
• Proficiency with Microsoft Office suite. Experience with SAP (or another ERP system) desired.
• Problem-solving and technical aptitude essential.

Travel

Ability to travel as needed: approximately 30% - 40% domestic, and 3-4 international trips annually.