PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

Position Information

Job Series: Program Eligibility
County: Washington
Preferred Qualifications: The formal education equivalent of a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field, plus three (3) years of experience in social or community service work, including two (2) years in a supervisory or leadership capacity.

Primary Responsibilities

• Serve as a supervisor, trainer, and support for a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Ensure accurate and timely case decisions based on program policies and applicant qualifications.
• Maintain and monitor case documentation, reporting, and record-keeping for accuracy and compliance.
• Conduct quality assurance reviews and audits to identify and correct errors.
• Address complex eligibility issues and escalate cases requiring higher-level review.
• Resolve customer complaints and inquiries in a professional and timely manner.
• Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
• Prepare reports on program performance, caseload statistics, and compliance findings.

Knowledge And Skills

• Strong understanding of eligibility determination processes, regulations, and case management.
• Ability to analyze complex cases, apply policies, and make informed decisions.
• Proficiency in data entry, reporting systems, and case management software.
• Skilled in analyzing issues, identifying solutions, and making sound judgments.
• Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
• Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Minimum Qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or a related field including one year in a leadership capacity.