Eligibility Specialist Supervisor

About the role

This vacancy is within the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department.

Responsibilities

• Promote a diverse, culturally competent, and respectful workplace.
• Serve as liaison with representatives of public and social service agencies.
• Negotiate with service vendors and other social service agencies to coordinate projects and services to produce desired outcomes.
• Represent the unit or department in committee assignments, and in interactions with community groups to plan, develop and present information concerning financial assistance programs.
• Collect, analyze, and interpret statistical data and reports data to management for planning purposes, to monitor trends and developments relating to client and program needs, and to manage resources and staffing.
• Develop new tracking systems to capture data for reporting.
• Compile data to be shared with external agencies to fulfill mandated reporting requirements.
• Absorb and respond to complaints or informational requests from clients, officials and the public.
• Recommend legal actions to the county attorney to pursue fraudulent actions and overpayment of public assistance.
• Represent the agency at appeal hearings, administrative rule-making hearings, arbitration hearings, and fraud trials.
• Review applicable laws, policies, rules and regulations, and recommend improvements in legislation based on operational experience and impact on client population.
• Conduct special studies, projects and surveys as needed, and draft written policy and procedural material, design new forms and notices, and complete written and oral reports as requested.
• Analyze and evaluate operational systems and recommend design and implementation of improved manual and automated systems.
• Assist in design of new or improved automated systems by participation in committee work.
• Design procedures and detail screens for automation project teams.

Qualifications

• Education: Associate of Arts Degree from an accredited college.
• Experience: Six years of experience, including four years as an Eligibility Specialist (ES) or Eligibility Specialist Senior (ESS) and two years of clerical, customer service, or client service work. One of the four years of ES/ESS experience can include determining eligibility for a government based financial or medical assistance program.

Skills

Not specified.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.