Program Director (Poplar)

About the Role

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards at our Poplar location in Bronx, NY.

Responsibilities

• Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS.
• Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to clients.
• Ensure program staff implement procedures and policies to ensure quality service provision.

Operations Management

• Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters.
• Ensure billing reports are submitted in a timely manner; collaborate with the organization’s fiscal department to respond to billing inquiries and requests for corrections.
• Review and approve purchase requisitions and ensure all expenditures comply with organizational procurement procedures.

Facilities

• Collaborate with the Regional Director of Facilities/Operations to ensure facilities operate in compliance with ECB, DOB, FDNY, and other regulations.
• Ensure the program meets a 95% occupancy rate.
• Monitor unit work orders and complaints; ensure operations teams respond in a timely manner.

Metrics & Performance

• Monitor and analyze reports and dashboards to ensure the program meets annual goals and targets supporting the organization’s mission and vision.
• Monitor DHS performance metrics and collaborate with program managerial and supervisory staff to develop strategies for meeting these metrics.

Continuous Quality Improvement (CQI)

• Lead the implementation of continuous quality improvement activities.
• Develop systems, processes, and tools to ensure the program meets or exceeds government/funder standards.
• Conduct program audits to ensure compliance with organizational and government/funder standards.
• Collaborate with organizational leadership to analyze audit findings and establish measures to improve service delivery and address deficiencies.
• Lead or participate in CQI projects and committees.

Administrative

• Submit quality and timely reports to the organization and other regulatory agencies as mandated.

Staff Management & Development

• Hire, train, coach, and provide support to direct reports; offer ongoing performance feedback and reviews in accordance with organizational policies.
• Ensure staff receive required trainings to optimize performance and service delivery.
• Collaborate with Human Resources to address staff performance issues.
• Promote collaboration and effective communication among staff and between departments through interdisciplinary teams to achieve organizational goals.

Community Relations

• Establish liaisons with appropriate community agencies to maintain service linkages for clients.
• Participate in local community meetings and serve as a liaison with community members and representatives.

Requirements

• Master’s Degree in Social Work from an accredited college/university.
• NYS licensure (LCSW or LMSW) strongly preferred.
• Minimum of four years’ human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management.
• Experience with multi-problem families and/or individuals desirable.
• Ability to think and act calmly in emergency situations.
• Strong organizational skills with the ability to manage tasks efficiently.
• Excellent time management skills with the ability to prioritize assignments.
• Excellent analytical, evaluative, and human service management skills.
• Excellent written and oral communication, organizational, supervisory, and leadership skills.
• Initiative, ability to work well under pressure, and ability to work both independently and as part of a team in a fast-paced environment.
• Adept and comfortable with crisis management.
• Ability to work effectively with a wide range of community-based providers.
• Knowledge of community health services, social service support agencies, and networks.
• Familiarity with DHS and OTDA social service documentation policies and procedures.
• High level of computer proficiency in Word, Excel, and ability to learn new technologies and databases.

Other Requirements

• May be required to work long hours and a varied schedule.
• Traveling throughout various locations in the New York City area.
• This is a full-time position with the need to be flexible due to the organization being a 24/7 operation.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Climatic issues of temperature variance and ventilation associated with resident facility impact delivery of services.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.