Program Director of Sweet Home Children's Clinic

Supervisory Responsibilities

• Consistent coaching, feedback, & development of direct reports
• Review & approval of timecards
• Completing performance reviews & development plans
• Administration of personnel policies
• Scheduling
• Leading regular staff meetings & supervision
• Making sure training compliance
• Hiring new staff and related functions

Position Responsibilities

• Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
• Affirms maintenance of physical plant and compliance with health and safety guidelines.
• Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
• Makes sure programmatic data is monitored to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service).
• Coordinates program's relationship with other agencies and community resources.
• Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
• Participates in all relevant agency meetings and committees.
• Develops and maintains a clinically sound treatment program, which responds to the needs of the client population.
• Makes sure to meet agency Key Performance Indicators.
• Develops and ensures implementation of treatment team meetings.
• Leads team in following agency standardization and processes.
• Provides direct services to clients based on programmatic need.
• Leads and facilitates coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
• Designs and implements learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
• Maintains client confidentiality at all times following all agency and HIPPA policies.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

Qualifications

• Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC)
• Two (2) years of relevant direct service experience
• At least one (1) year of experience in a supervisory role
• Two (2) years of experience working with children & families preferred
• Must have flexibility, including evening hours and occasional weekends, based on operational needs
• Knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory
• Ability to maintain records and prepare reports
• Minimum proficiency with Windows based software applications is required
• Excellent communication skills
• Experience with Electronic Medical Records databases and basic computer skills
• Appreciation for cultural diversity and awareness of cross-cultural counseling issues