Program Director - LHH & PAS
Position Summary
The Program Director LHH and PAS is responsible for creating a compassionate and client-focused atmosphere while ensuring compliance with Texas Health and Human Services (HHSC) regulations for Licensed Home Health (LHH) and Personal Assistance Services (PAS).
Key Responsibilities
Staff Management: Assist the Administrator in recruiting, training, and evaluating staff to ensure qualifications, values, and competencies meet program standards. Identify training needs and coordinate in-service programs with corporate management and the Administrator. Supervise staff to meet deadlines and ensure compliance with program guidelines and regulations.
Compliance and Monitoring: Oversee daily compliance with HHSC policies, including tracking service requests and ensuring timely resolution. Implement and manage systems to process referrals and service requests efficiently. Monitor EVV (Electronic Visit Verification) compliance and ensure proper documentation, billing, and payroll processes.
Client Care: Ensure Individual Plans of Care (IPC) are executed as written, with real-time monitoring of services. Address service interruptions promptly and maintain minimal disruptions for clients. Communicate changes to clients and ensure backup services are available.
Clinical Coordination: Collaborate with RNs to schedule visits (annual, orientation, complaint, supervisory, IDT) and ensure client care meets clinical guidelines. Work closely with the Supervising RN to provide clinical guidance and address nursing needs.
Quality Assurance and Auditing: Conduct monthly audits of client files to ensure compliance and quality care. Participate in QAPI (Quality Assurance and Performance Improvement) committee reviews and oversee client satisfaction surveys. Audit new hires to ensure compliance with background checks and other regulatory requirements.
Complaint Management: Investigate, document, and resolve client complaints in collaboration with the Administrator. Maintain a complaint log and ensure timely follow-up.
Stakeholder Communication: Build relationships with case management agencies, and other stakeholders. Collaborate with interdisciplinary teams to meet program objectives.
Skills and Abilities
In-depth knowledge of Texas LHH and PAS licensing regulations, EVV guidelines, and program requirements.
Strong leadership, organizational, and problem-solving skills.
Ability to train and monitor staff for compliance with program policies.
Proficiency in Microsoft Office (Word, Excel) and data management systems.
Effective written and verbal communication skills; Spanish proficiency is a plus.
Qualifications
General: Clear criminal background and good driving record.
Physical: Ability to travel to clients' homes and perform personal assistance services, including lifting up to 50 pounds. Capability to work in various physical and environmental conditions.
Education and Experience: Bachelors degree in social services, medical services, public health, or a related field, OR RN/LVN licensure, OR Associate's degree with two years of supervisory experience in healthcare, OR High school diploma/GED and equivalent supervisory experience. Prefer at least two years of supervisory experience in home care, healthcare, or social services.