Program Director IHS

About the role

Acentra Health is looking for a Program Director with healthcare experience to join our growing team in California. The Program Director provides strategic and operational leadership for a comprehensive Care Coordination program serving members across California. This role is responsible for overseeing program design, day-to-day operations, workforce performance, quality outcomes, regulatory compliance, and service delivery across interdisciplinary teams. The Program Director partners with clinical, operational, provider, health plan, and community-based organizations to ensure members receive timely, equitable, and person-centered support.

Responsibilities

• Effectively directs program through objectives and goals assigned for contract compliance.
• Monitors metrics and daily operations to ensure success.
• Collaborates with program leaders, including medical director, management teams, and corporate support teams to improve processes, determine training needs and improvement opportunities.
• Engages community partners and stakeholders in delivering member outreach.
• Provides leadership and supervision to staff assigned to the program, including quality, Case Management, Care Coordination, provider training/education, consumer education, data collection, analysis and reporting, and technical assistance, to ensure compliance with accreditation standards.
• Works with management and corporate team for the enhancement of the contract scope, new RFP cycles and related new business.
• Oversees budget review and analysis to ensure the financial success of the program.
• Assesses all systems, including contract, policy and procedure, workflow, etc., continually to ensure a high level of customer satisfaction to all stakeholders.
• Collaborates with management team to create an organizational structure that will ensure effective processes and work designs, including team integration and oversight which includes California field-based outreach and localized community engagement, within the southern region.
• Assists in determining professional development opportunities for staff and teams.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

• Required Qualifications
  • 5+ years of Healthcare leadership experience in operations and management.
  • Knowledge of Medi-Cal healthcare delivery model and environment.
  • Medical or Clinical professional experience, ideally within nursing or social work or other healthcare service delivery.
  • This position is remote, but candidate must reside in California.
  • Travel up to 20-25%, dependent on California location.
• Preferred Qualifications
  • 3+ years in case management/care coordination.
  • Previous experience in developing community-based member engagement strategies.
  • Provider Network experience either through provider relations or provider recruitment/enrollment.
  • Knowledge of California healthcare delivery systems, including Medi-Cal and MCO environments.
  • Budget and financial skills.
  • Experience in developing stakeholder relationships.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.

Pay

USD $120,700.00 – USD $170,000.00 /Yr.