PROGRAM DIRECTOR I

General Responsibilities

Directs the operations of a small programmatic function.
Independently designs, develops and administers program content.
Establishes program objectives.
Manages program fiscal operations.
Supervises staff engaged in carrying out program activities.

Key Duties

• Plan and lead regular GHC team meetings to include operational and clinical stakeholders.
  Provide updates on standard agenda items including changes in referral services/providers in the area, pertinent legal changes, presentation of clinic metrics, and additional agenda items submitted by team members.
  Create and maintain a living document of referral providers for all specialties.
  Strategic Planning
  Create an annual strategic plan to address clinic growth, programmatic development and plans for community outreach and engagement.
  Clarify and Maintain modes of communication available to patients and the community for clinic and programmatic information.
  Maintain website with up-to-date phone numbers and pertinent information.
  Network with other programs in the region for strategic planning
  Help to grow research involvement in clinic- create and manage process for researchers requesting collaboration or recruitment for studies.
  Keep abreast of any legal changes or developments related to transgender healthcare at the federal, state, and local levels.
  Ensure compliance with all relevant laws and regulations.

Clinical Administrative Duties for Gender Health Clinic

• Be present in clinic during all clinic sessions and schedule follow up clinic appointments.
  Serve as a resource and advocate to patients, assisting them as a liaison between the community and the healthcare system.
  Identify needs of patients and coordinate access to services.
  Receive information requests from providers and act upon those requests.
  Assist patients in clinic and via phone/impact with high-level clinic issues.
  Check impact messages daily and reply to all within 1 business day.
  Ensure urgent communication
  Maintain a system for urgent communication with physicians, such as a pager or other quick communication method, to address any urgent healthcare needs or concerns that physicians may have for clinic patients or potential patients.
  Assist in referrals for services not available in clinic- mental health providers, psychiatrists, surgeons, dermatology, etc
  Create a document or system detailing which individual or group is responsible for clinical and administrative tasks.
  Prepare letters for surgeries
  Assist transgender patients in preparing necessary letters or documentation required for gender-affirming surgeries, as per the WPATH (World Professional Association for Transgender Health) standards of care.
  Send results letters and fax labs to patients
  Ensure patients receive test results letter or outside lab requisition from physicians promptly and efficiently, when directed by message from physician.
  Regularly review clinic performance metrics, patient satisfaction surveys, and outcomes to identify areas for improvement and ensure the delivery of high-quality care.

Management of Prior Authorizations

• Aid in completing prior authorizations for patient medications as needed by clinical providers.
  Maintain the highest professional conduct at all times.

Sensitivity Training

• Aid staff with sensitivity training activities during office hours and responding to patient phone calls, questions and medication requests.

Knowledge / Skills / Abilities

• Excellent interpersonal and customer service skills.
  Ability to communicate and work effectively in diverse cultural environments and multidisciplinary setting with a diverse population of staff and physicians.
  Ability to use common office software (Word, Excel, PowerPoint)
  Ability to provide precise, well-written documentation and handle multiple tasks and prioritize assigned duties.
  Ability to navigate difficult conversations with respect, tact, and professionalism to overcome complex challenges and barriers.
  Emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule and manage patient appointments, diagnostic testing, referrals and other managed care related issues.
  Knowledge of medical terminology
  Excellent analytical and problem-solving skills.
  Ability to develop solutions and recommend changes and follow through with implementation.

Salary Range

• $47,665 - $77,455

Education

• Bachelor's degree in a related field and three (3) years of related experience required.
  Work experience may NOT substitute for education requirement

Job Category

• Professional & Managerial

Organization

• Med - Infectious Diseases

Shift

• Day/1st Shift

Work Arrangement

• (final schedule to be determined by the department/hiring manager)

Remote/Hybrid Eligible

• Remote/Hybrid Eligible